[Freeswitch-users] (no subject)

fidibus83 fidibus83 at aol.com
Fri Jan 2 03:30:23 PST 2009



Can FS do something like an ACD?


I have configure a Supportqueue like this:


<extension name=”supportqueue”>

    <condition field=”destination_number” expression=”^991$”>

            <action application=”set” data=”$${hold_music}”/>

            <action application=”answer”/>

            <action application=”fifo” data=”supportqueue in”




And my Agents are in a Call Group. How can I transfer the call to a free


I saw the example in mod_fifo. But my Agent can’t wait in the queue all the
time. Is it possible that the agents are called back when a call is waiting
in the queue? 




Regards, fidibus

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