[Freeswitch-users] Take uuid out of conference and bridge

[Anthony Minessale]

try updating to latest and see if uuid_park works now.


On Mon, Oct 27, 2008 at 11:32 AM, Birgit Arkesteijn
<birgit at westhawk.co.uk>wrote:

> Hi Anthony,
>
> Thanks for your feedback.
> Unfortunately the uuid_park doesn't remove the consumer out off from the
> conference.
>
> function bridge_to_customer_services(conf_name, member_id, uuid,
> customer_service_url)
> {
>      if (member_id && uuid)
>     {
>         var res = apiExecute("uuid_park", uuid);
>         log("after uuid_park: " + res);
>
>         log("create new consumer session object: " + uuid);
>         var cSession = new Session(uuid);
>         cSession.setAutoHangup(false);
>         cSession.execute("bridge", customer_service_url);
>     }
> }
>
> If you want to run this scenario yourself(ves), I could email you my
> three js files that run the whole process.
>
> Thanks, Birgit
>
> On 27/10/08 15:26, Anthony Minessale wrote:
> > try executing the api command uuid_park on the uuid before you make it
> > into a js obj
> > that way it will exit the conference and be waiting in park for you to
> > control it.
> >
> >
> > On Mon, Oct 27, 2008 at 5:47 AM, Birgit Arkesteijn
> > <birgit at westhawk.co.uk <mailto:birgit at westhawk.co.uk>> wrote:
> >
> >     Hi,
> >
> >     Sorry for the confusion ...
> >
> >     The project in general: our service is to connect a consumer with a
> >     number of merchants, one after the other, to discuss potential work.
> >     When it's not possible to reach any merchants, the consumer is
> connected
> >     to a customer service representative.
> >
> >     This is implemented by first dropping the consumer into a conference
> >     call, followed the first merchant. When the merchant hangs up, we try
> to
> >     connect the next merchant.
> >
> >     In order to connect the consumer to the customer service
> representative,
> >     the consumer should be bridged out off the conference call to the
> >     customer service representative. The reason to leave the conference
> call
> >     is that the customer service person should be able to transfer the
> >     consumer manually.
> >
> >     I'm using Javascript to implement this & I'm currently stuck on the
> last
> >     step. I'm running FreeSWITCH version 596:10131.
> >     Here is the function for this particular step:
> >
> >     function bridge_to_customer_services(conf_name, member_id, uuid,
> >     customer_service_url)
> >     {
> >         // uuid: uuid of the consumer
> >         // customer_service_url: end point / gateway to the customer
> service
> >
> >         if (member_id && uuid)
> >         {
> >             log("create new consumer session object: " + uuid);
> >             var cSession = new Session(uuid);
> >             cSession.setAutoHangup(false);
> >             cSession.execute("bridge", customer_service_url);
> >         }
> >     }
> >
> >     My problem:
> >     The two calls are bridged, however the consumer remains in the
> >     conference call. Since the consumer was alone in the conference, the
> >     hold music keeps playing.
> >
> >     My understanding was the bridging should move the consumer out off
> the
> >     conference call. Did I misunderstand?
> >
> >     I tried to 'kick' the consumer out off the conf call first, but that
> >     results in a hangup.
> >
> >     Thanks, Birgit
>
>
> --
> -- Birgit Arkesteijn, birgit at westhawk.co.uk,
> -- Westhawk Ltd, Albion Wharf, 19 Albion Street, Manchester M1 5LN, UK
> -- Company no: 1769350
> -- Registered Office:
> -- 15 London Road, Stockton Heath, Warrington WA4 6SJ. UK.
> -- tel.: +44 (0)161 237 0660
> -- <URL: http://www.westhawk.co.uk>
>
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-- 
Anthony Minessale II

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