[Freeswitch-users] Take uuid out of conference and bridge
birgit at westhawk.co.uk
Mon Oct 27 09:32:48 PDT 2008
Thanks for your feedback.
Unfortunately the uuid_park doesn't remove the consumer out off from the
function bridge_to_customer_services(conf_name, member_id, uuid,
if (member_id && uuid)
var res = apiExecute("uuid_park", uuid);
log("after uuid_park: " + res);
log("create new consumer session object: " + uuid);
var cSession = new Session(uuid);
If you want to run this scenario yourself(ves), I could email you my
three js files that run the whole process.
On 27/10/08 15:26, Anthony Minessale wrote:
> try executing the api command uuid_park on the uuid before you make it
> into a js obj
> that way it will exit the conference and be waiting in park for you to
> control it.
> On Mon, Oct 27, 2008 at 5:47 AM, Birgit Arkesteijn
> <birgit at westhawk.co.uk <mailto:birgit at westhawk.co.uk>> wrote:
> Sorry for the confusion ...
> The project in general: our service is to connect a consumer with a
> number of merchants, one after the other, to discuss potential work.
> When it's not possible to reach any merchants, the consumer is connected
> to a customer service representative.
> This is implemented by first dropping the consumer into a conference
> call, followed the first merchant. When the merchant hangs up, we try to
> connect the next merchant.
> In order to connect the consumer to the customer service representative,
> the consumer should be bridged out off the conference call to the
> customer service representative. The reason to leave the conference call
> is that the customer service person should be able to transfer the
> consumer manually.
> step. I'm running FreeSWITCH version 596:10131.
> Here is the function for this particular step:
> function bridge_to_customer_services(conf_name, member_id, uuid,
> // uuid: uuid of the consumer
> // customer_service_url: end point / gateway to the customer service
> if (member_id && uuid)
> log("create new consumer session object: " + uuid);
> var cSession = new Session(uuid);
> cSession.execute("bridge", customer_service_url);
> My problem:
> The two calls are bridged, however the consumer remains in the
> conference call. Since the consumer was alone in the conference, the
> hold music keeps playing.
> My understanding was the bridging should move the consumer out off the
> conference call. Did I misunderstand?
> I tried to 'kick' the consumer out off the conf call first, but that
> results in a hangup.
> Thanks, Birgit
-- Birgit Arkesteijn, birgit at westhawk.co.uk,
-- Westhawk Ltd, Albion Wharf, 19 Albion Street, Manchester M1 5LN, UK
-- Company no: 1769350
-- Registered Office:
-- 15 London Road, Stockton Heath, Warrington WA4 6SJ. UK.
-- tel.: +44 (0)161 237 0660
-- <URL: http://www.westhawk.co.uk>
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