[Freeswitch-users] how to force a MINIMUM call duration

[Andrew Gilbert]

Don't want the tone to be wrong here, but this makes no sense.  
Carriers surcharge like this precisely to guard against call center,  
predictive and other mass outbound calling scenarios.

It just doesn't make since, math wise, that individuals hanging up on  
voice mail are going to significantly impact overall ACD stats, etc.  
So unless you have a very strange set of use cases or are pushing  
another category of traffic (ie call center) that skews you overall  
relationship with the carrier - I would go back and re-negotiate your  
arrangement.

Yes, FS is a b2bua and all is possible. But it is probably a better  
use of time to approach this as a business issue.

My 2 cents.


On Dec 9, 2008, at 8:38 AM, Frank @ Impact wrote:

> How can FS force a Minimum call duration for a FS caller (someone  
> calling out of FS)?
>
> We have a carrier that penalizes us with a surcharge for short  
> duration calls (sound familiar?).
>
> So when a FS caller (not a call center or predictive dialer) calls a  
> cell phone and gets a ring tone or calls an answering machine, the  
> FS caller hangs up because they do not want to leave a message.  But  
> they do this in less then a few seconds after the call is answered.   
> This becomes a short duration call and bang the surcharge applies.   
> It is actually cheaper to pay for a longer call time (6 seconds in  
> this case) and avoid the short duration surcharge.  But the FS  
> caller does not know this.
>
> So, how can FS hold the connection to the called party open for at  
> least the minimum amount of time I need to avoid the short call  
> charge… even though my FS caller has already hung up the phone on  
> his end?  I would like to do this in the xml dialplanif possible.
>
> Thanks
>
> -Frank
>
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