<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Don't want the tone to be wrong here, but this makes no sense. Carriers surcharge like this precisely to guard against call center, predictive and other mass outbound calling scenarios.<div><br></div><div>It just doesn't make since, math wise, that individuals hanging up on voice mail are going to significantly impact overall ACD stats, etc. So unless you have a very strange set of use cases or are pushing another category of traffic (ie call center) that skews you overall relationship with the carrier - I would go back and re-negotiate your arrangement.</div><div><br></div><div>Yes, FS is a b2bua and all is possible. But it is probably a better use of time to approach this as a business issue.</div><div><br></div><div>My 2 cents.</div><div><br></div><div><br><div><div>On Dec 9, 2008, at 8:38 AM, Frank @ Impact wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div lang="EN-US" link="blue" vlink="purple"><div class="Section1"><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Arial"><span style="font-size: 12pt; font-family: Arial; ">How can FS force<span class="Apple-converted-space"> </span><span class="GramE">a Minimum</span><span class="Apple-converted-space"> </span>call duration for a FS caller (someone calling out of FS)?<span> </span><o:p></o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Arial"><span style="font-size: 12pt; font-family: Arial; "><o:p> </o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Arial"><span style="font-size: 12pt; font-family: Arial; ">We have a carrier that penalizes us with a surcharge for short duration calls (sound familiar?).<o:p></o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Arial"><span style="font-size: 12pt; font-family: Arial; "><o:p> </o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Arial"><span style="font-size: 12pt; font-family: Arial; ">So when a FS caller (not a call center or predictive dialer) calls a cell phone and gets a ring tone or calls an answering machine, the FS caller hangs up because they do not want to leave a message.<span> <span class="Apple-converted-space"> </span></span>But they do this in less then a few seconds after the call is answered.<span class="Apple-converted-space"> </span><span> </span>This becomes a short duration call and bang the surcharge applies.<span> <span class="Apple-converted-space"> </span></span>It is actually cheaper to pay for a longer call time (6 seconds in this case) and avoid the short duration surcharge.<span> <span class="Apple-converted-space"> </span></span>But the FS caller does not know this.<o:p></o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Arial"><span style="font-size: 12pt; font-family: Arial; "><o:p> </o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Arial"><span style="font-size: 12pt; font-family: Arial; ">So, how can FS hold the connection to the called party open for at least the minimum amount of time I need to avoid the short call charge… even though my FS caller has already hung up the phone on his end?<span> <span class="Apple-converted-space"> </span></span>I would like to do this in the xml<span class="Apple-converted-space"> </span><span class="SpellE">dialplan</span>if possible.<o:p></o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Arial"><span style="font-size: 12pt; font-family: Arial; "><o:p> </o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Arial"><span style="font-size: 12pt; font-family: Arial; ">Thanks<o:p></o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Arial"><span style="font-size: 12pt; font-family: Arial; "><o:p> </o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Arial"><span style="font-size: 12pt; font-family: Arial; ">-Frank<o:p></o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Arial"><span style="font-size: 12pt; font-family: Arial; "><o:p> </o:p></span></font></div></div>_______________________________________________<br>Freeswitch-users mailing list<br><a href="mailto:Freeswitch-users@lists.freeswitch.org" style="color: blue; text-decoration: underline; ">Freeswitch-users@lists.freeswitch.org</a><br><a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" style="color: blue; text-decoration: underline; ">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br>UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" style="color: blue; text-decoration: underline; ">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br><a href="http://www.freeswitch.org" style="color: blue; text-decoration: underline; ">http://www.freeswitch.org</a><br></div></span></blockquote></div><br></div></body></html>