[Freeswitch-users] Calling Queue Implementation

[Michael Jerris]

Either toss us a patch or tarball on jira or catch us on irc and we  
will set you up a directory in scripts/contrib that you can commit to  
directly.

Mike

On Apr 23, 2008, at 2:17 PM, Jonas Gauffin wrote:

> Yes,  the code is generic.
>
> How do you want the code?
>
> On Wed, Apr 23, 2008 at 5:33 PM, Michael Jerris <mike at jerris.com>  
> wrote:
>> If you have a working generic C# event socket lib, we would love to
>> include that in tree, lots of people ask for that.
>>
>> Mike
>>
>>
>>
>> On Apr 23, 2008, at 10:37 AM, Jonas Gauffin wrote:
>>
>>> I'm doing this by using the eventsocket to keep track of the state  
>>> of
>>> each user in my own server (by monitoring all channel state events).
>>> Then I got a ivr script that is invoked for all incoming calls to
>>> the queue.
>>> The script just plays queue messages until it get's told by server
>>> (through a socket) to transfer the call.
>>>
>>> I can share my event socket implementation (done in C#, compiled  
>>> into
>>> a .Net lib) if anyone is interested.
>>>
>>> On Wed, Apr 23, 2008 at 4:04 PM, Josip Djuricic
>>> <josip.djuricic at primatel.hr> wrote:
>>>> Hi there,
>>>>
>>>> ain't sure if it's the best approach, but you could probably do it
>>>> trough dialplan with something like this...
>>>>
>>>> <action application="set"
>>>> data
>>>> = 
>>>> "continue_on_fail 
>>>> =NORMAL_TEMPORARY_FAILURE,BUSY,NO_ANSWER,TIMEOUT"/>
>>>>
>>>> and then continue it to next agent, and so on....
>>>>
>>>> Josip
>>>>
>>>>
>>>>
>>>>
>>>> Pete Kay wrote:
>>>>> Hi,
>>>>>
>>>>> I am in the processing of implementing a typical scenario for
>>>>> service
>>>>> call.  So, in my scenario, I would have several agents who may log
>>>>> in
>>>>> and log out of the queue at different times of the day.
>>>>> People can call in and will be routed to one of the available
>>>>> agents.
>>>>> If no agent responses within 1 mins, then they would be asked to
>>>>> call
>>>>> back again.
>>>>>
>>>>> I checked the fifo mod, and I see how I can pack and unpark a user
>>>>> in
>>>>> the queue.  However, how would I be able to route call to the  
>>>>> agent
>>>>> automatically?
>>>>>
>>>>> Does it mean the agent have to initiate by pressing a # key and  
>>>>> then
>>>>> have the dialplan to  fetch the first user from the queue (using
>>>>> fifo
>>>>> out ) ?  How is it possible for the agent's phone to ring
>>>>> automatically when a user is added to the queue?
>>>>>
>>>>> If someone can show me with an example, it will be greatly
>>>>> appreciated.
>>>>>
>>>>> Regards,
>>>>> Pete
>>>>> ------------------------------------------------------------------------
>>>>>
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>>>>
>>>>
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