[Freeswitch-users] Calling Queue Implementation

[Jonas Gauffin]

Yes,  the code is generic.

How do you want the code?

On Wed, Apr 23, 2008 at 5:33 PM, Michael Jerris <mike at jerris.com> wrote:
> If you have a working generic C# event socket lib, we would love to
>  include that in tree, lots of people ask for that.
>
>  Mike
>
>
>
>  On Apr 23, 2008, at 10:37 AM, Jonas Gauffin wrote:
>
>  > I'm doing this by using the eventsocket to keep track of the state of
>  > each user in my own server (by monitoring all channel state events).
>  > Then I got a ivr script that is invoked for all incoming calls to
>  > the queue.
>  > The script just plays queue messages until it get's told by server
>  > (through a socket) to transfer the call.
>  >
>  > I can share my event socket implementation (done in C#, compiled into
>  > a .Net lib) if anyone is interested.
>  >
>  > On Wed, Apr 23, 2008 at 4:04 PM, Josip Djuricic
>  > <josip.djuricic at primatel.hr> wrote:
>  >> Hi there,
>  >>
>  >> ain't sure if it's the best approach, but you could probably do it
>  >> trough dialplan with something like this...
>  >>
>  >> <action application="set"
>  >> data
>  >> ="continue_on_fail=NORMAL_TEMPORARY_FAILURE,BUSY,NO_ANSWER,TIMEOUT"/>
>  >>
>  >> and then continue it to next agent, and so on....
>  >>
>  >> Josip
>  >>
>  >>
>  >>
>  >>
>  >> Pete Kay wrote:
>  >>> Hi,
>  >>>
>  >>> I am in the processing of implementing a typical scenario for
>  >>> service
>  >>> call.  So, in my scenario, I would have several agents who may log
>  >>> in
>  >>> and log out of the queue at different times of the day.
>  >>> People can call in and will be routed to one of the available
>  >>> agents.
>  >>> If no agent responses within 1 mins, then they would be asked to
>  >>> call
>  >>> back again.
>  >>>
>  >>> I checked the fifo mod, and I see how I can pack and unpark a user
>  >>> in
>  >>> the queue.  However, how would I be able to route call to the agent
>  >>> automatically?
>  >>>
>  >>> Does it mean the agent have to initiate by pressing a # key and then
>  >>> have the dialplan to  fetch the first user from the queue (using
>  >>> fifo
>  >>> out ) ?  How is it possible for the agent's phone to ring
>  >>> automatically when a user is added to the queue?
>  >>>
>  >>> If someone can show me with an example, it will be greatly
>  >>> appreciated.
>  >>>
>  >>> Regards,
>  >>> Pete
>  >>> ------------------------------------------------------------------------
>  >>>
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>  >>
>  >>
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