[Freeswitch-users] Calling Queue Implementation

[Michael Jerris]

If you have a working generic C# event socket lib, we would love to  
include that in tree, lots of people ask for that.

Mike

On Apr 23, 2008, at 10:37 AM, Jonas Gauffin wrote:

> I'm doing this by using the eventsocket to keep track of the state of
> each user in my own server (by monitoring all channel state events).
> Then I got a ivr script that is invoked for all incoming calls to  
> the queue.
> The script just plays queue messages until it get's told by server
> (through a socket) to transfer the call.
>
> I can share my event socket implementation (done in C#, compiled into
> a .Net lib) if anyone is interested.
>
> On Wed, Apr 23, 2008 at 4:04 PM, Josip Djuricic
> <josip.djuricic at primatel.hr> wrote:
>> Hi there,
>>
>> ain't sure if it's the best approach, but you could probably do it
>> trough dialplan with something like this...
>>
>> <action application="set"  
>> data 
>> ="continue_on_fail=NORMAL_TEMPORARY_FAILURE,BUSY,NO_ANSWER,TIMEOUT"/>
>>
>> and then continue it to next agent, and so on....
>>
>> Josip
>>
>>
>>
>>
>> Pete Kay wrote:
>>> Hi,
>>>
>>> I am in the processing of implementing a typical scenario for  
>>> service
>>> call.  So, in my scenario, I would have several agents who may log  
>>> in
>>> and log out of the queue at different times of the day.
>>> People can call in and will be routed to one of the available  
>>> agents.
>>> If no agent responses within 1 mins, then they would be asked to  
>>> call
>>> back again.
>>>
>>> I checked the fifo mod, and I see how I can pack and unpark a user  
>>> in
>>> the queue.  However, how would I be able to route call to the agent
>>> automatically?
>>>
>>> Does it mean the agent have to initiate by pressing a # key and then
>>> have the dialplan to  fetch the first user from the queue (using  
>>> fifo
>>> out ) ?  How is it possible for the agent's phone to ring
>>> automatically when a user is added to the queue?
>>>
>>> If someone can show me with an example, it will be greatly  
>>> appreciated.
>>>
>>> Regards,
>>> Pete
>>> ------------------------------------------------------------------------
>>>
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>>
>>
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>
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