[Freeswitch-dev] mod_callcenter => mod_huntgroup.
fenlisesi at gmail.com
Fri Sep 21 22:21:40 MSD 2012
This is great information. Thank you Mike. My butchering/refactoring
work could become useful, then, after all.
-- Ali Isik
On Fri, Sep 21, 2012 at 8:56 PM, Michael Collins <msc at freeswitch.org> wrote:
> On Fri, Sep 21, 2012 at 1:27 AM, Ali Işık <fenlisesi at gmail.com> wrote:
>> All right, thank you, João. I will have to set up a little lab here
>> and see what I can get done with these parameters.
>> How about my original question, by the way, about the maturity of
>> mod_callcenter, as you see it, and its place in the roadmap?
>> -- Ali Işık
> mod_callcenter was donated by a long-time user named Marc-Olivier Chouinard,
> aka "Moc" on IRC. He's been rather busy lately but I can tell you that he
> uses it for his customers up in Canada for small and medium-sized call
> centers. I would say that it is pretty stable and well-documented. A number
> of people are using it in lieu of mod_fifo. Both mod_callcenter and mod_fifo
> have the same basic goal: getting inbound calls to agents as quickly as
> possible and queuing them up while they are waiting. The primary differences
> are in how they handle the routing/selecting of which call goes to which
> agent. mod_cc follows a more traditional "ACD-like" approach. mod_fifo is
> really a "first in, first out" queue that has a bunch of options for
> customizing how calls get to agents. They both have their place and they
> both work well, so the big challenge for you is researching them to see
> which one fits your needs best.
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> Official FreeSWITCH Sites
> FreeSWITCH-dev mailing list
> FreeSWITCH-dev at lists.freeswitch.org
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