[Freeswitch-dev] mod_callcenter => mod_huntgroup.

Michael Collins msc at freeswitch.org
Fri Sep 21 21:56:22 MSD 2012

On Fri, Sep 21, 2012 at 1:27 AM, Ali Işık <fenlisesi at gmail.com> wrote:

> All right, thank you, João.  I will have to set up a little lab here
> and see what I can get done with these parameters.
> How about my original question, by the way, about the maturity of
> mod_callcenter, as you see it, and its place in the roadmap?
> Best,
> -- Ali Işık
mod_callcenter was donated by a long-time user named Marc-Olivier
Chouinard, aka "Moc" on IRC. He's been rather busy lately but I can tell
you that he uses it for his customers up in Canada for small and
medium-sized call centers. I would say that it is pretty stable and
well-documented. A number of people are using it in lieu of mod_fifo. Both
mod_callcenter and mod_fifo have the same basic goal: getting inbound calls
to agents as quickly as possible and queuing them up while they are
waiting. The primary differences are in how they handle the
routing/selecting of which call goes to which agent. mod_cc follows a more
traditional "ACD-like" approach. mod_fifo is really a "first in, first out"
queue that has a bunch of options for customizing how calls get to agents.
They both have their place and they both work well, so the big challenge
for you is researching them to see which one fits your needs best.

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