[Freeswitch-users] FreeSWITCH Stops Responding

Wed Sep 1 15:53:22 UTC 2021

I you do sessions from your lua, I need to see how you do that.

On Tue, Aug 31, 2021 at 4:20 PM Cary Shouse <cary at ytel.com> wrote:

> Yes, it bridges the inbound call to an outbound one.
>
> (ProxyOutbound.luac)https://pastebin.com/RDUMy473
>
>
> On Tue, Aug 31, 2021 at 8:39 PM Brian West <brian at freeswitch.com> wrote:
>
>> Guessing you create sessions in lua? ProxyOutbound.luac?
>>
>> On Tue, Aug 31, 2021 at 3:33 PM Brian West <brian at freeswitch.com> wrote:
>>
>>> and to make sure when you uuid kill one it says it didn't exist but show
>>> channels had it still listed correct?
>>>
>>> On Tue, Aug 31, 2021 at 2:58 PM Cary Shouse <cary at ytel.com> wrote:
>>>
>>>> Hello,
>>>>
>>>> We have got the logs for a few calls that were stuck.
>>>> (Show channels fe8f206c-2bd9-4af2-b329-35f53228a38a)
>>>> https://pastebin.com/NTnte7J7
>>>>
>>>> (Extracted from logs fe8f206c-2bd9-4af2-b329-35f53228a38a)
>>>> https://pastebin.com/sAhFiGjY
>>>>
>>>> (Show channels 46c6e04b-a58e-4b82-9968-fb0e9c2c0fb3)
>>>> https://pastebin.com/bmcdjzAr
>>>>
>>>> (Extracted from logs 46c6e04b-a58e-4b82-9968-fb0e9c2c0fb3)
>>>> https://pastebin.com/aGyY3m9F
>>>>
>>>> (Show channels 624cac90-0a7b-11ec-b7d0-6f543a588268)
>>>> https://pastebin.com/0cnQaRhC
>>>>
>>>> (Extracted from logs 624cac90-0a7b-11ec-b7d0-6f543a588268)
>>>> https://pastebin.com/atX0VXdZ
>>>>
>>>> Please let us know if there is anything else we can provide that would
>>>> be useful. Thank you.
>>>>
>>>>
>>>> On Mon, Aug 30, 2021 at 8:20 PM Brian West <brian at freeswitch.com>
>>>> wrote:
>>>>
>>>>> Check the UUID of the session in question, and extract its logs, and
>>>>> let's diagnose it
>>>>>
>>>>> On Mon, Aug 30, 2021 at 12:39 PM Cary Shouse <cary at ytel.com> wrote:
>>>>>
>>>>>>  Yes, that is what we are seeing when running uuid_kill.  We cannot
>>>>>> "replicate" the issue, but it happens multiple times a day for us across
>>>>>> our servers.   We have looked through logs across multiple systems,
>>>>>> taken SIP traces to see if that showed anything.  Last we got a Core
>>>>>> dump of the running process after the failure. Nothing seems to stand out
>>>>>> as the cause.
>>>>>>
>>>>>>
>>>>>>
>>>>>>  Are there any other debug steps you can think of or what other
>>>>>> information to look at?  We could capture all traffic on the server, or
>>>>>> recompile with special debug flags whatever it is that might help.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Steps we have taken:
>>>>>>
>>>>>> sofia loglevel all 9
>>>>>>
>>>>>> sofia global siptrace on
>>>>>>
>>>>>> fsctl loglevel 7
>>>>>>
>>>>>> # Set environment variable
>>>>>> TPORT_LOG=1
>>>>>>
>>>>>>
>>>>>> On Sat, Aug 28, 2021 at 12:54 AM Brian West <brian at freeswitch.com>
>>>>>> wrote:
>>>>>>
>>>>>>> It's an issue we've been searching for, if you uuid_kill it, and it
>>>>>>> says no session, it only means the record was NOT removed from the sqlite
>>>>>>> database.
>>>>>>>
>>>>>>> Nobody can seem to replicate the steps required to get into that
>>>>>>> condition, maybe you could look thru the logs and see if you can replicate
>>>>>>> what ever happened on that lingering UUID
>>>>>>>
>>>>>>> /b
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Aug 27, 2021 at 5:40 PM Cary Shouse <cary at ytel.com> wrote:
>>>>>>>
>>>>>>>>  We recently started having a problem with our FreeSWITCH servers
>>>>>>>> where calls are working well, with about 200 calls operating sometimes for
>>>>>>>> a couple of days, and then something happens and all call progress stops.
>>>>>>>> Then any new inbound calls that come into the server get stuck in initial
>>>>>>>> status, new inbound get stuck at RINGING. This happens until the max
>>>>>>>> sessions are hit and of course nothing else works from there. Our thought
>>>>>>>> is something is creating a lock and stopping anything else from progressing.
>>>>>>>>  We are seeing the stuck sessions using "show channels". Doing a
>>>>>>>> uuid_kill on the calls seems to make no difference to the output of "show
>>>>>>>> channels", but we have noticed in the logs that some events do happen to
>>>>>>>> some of the calls.
>>>>>>>>  We had ran into a similar issue when writing a custom C module and
>>>>>>>> made some mistakes with session_rwlock etc. But in this case, all of this
>>>>>>>> is using LUA.
>>>>>>>> Some general information:
>>>>>>>> FreeSWITCH Versions 1.10.6 and 1.10.1
>>>>>>>> Modules used:
>>>>>>>> LUA, xml_curl(dialplan), event_socket,
>>>>>>>>
>>>>>>>>  Most of this is just application playing audio files and or
>>>>>>>> creating a new call to bridge to.
>>>>>>>>
>>>>>>>>  Really looking for some help on what debugging we can enable to
>>>>>>>> help identify what is getting stuck to identify where a bug might be on our
>>>>>>>> usage or possible issue with FreeSWITCH.
>>>>>>>>
>>>>>>>>  We have captured a core dump of the running process when it got
>>>>>>>> into the bad state as well, if that is helpful, we can send it in.
>>>>>>>>
>>>>>>>> Thank you for your help.
>>>>>>>>
>>>>>>>> _________________________________________________________________________
>>>>>>>>
>>>>>>>> The FreeSWITCH project is sponsored by SignalWire
>>>>>>>> https://signalwire.com
>>>>>>>> Enhance your FreeSWITCH install with disruptive priced SMS and PSTN
>>>>>>>> services.
>>>>>>>> Build your next product on our scalable cloud platform.
>>>>>>>>
>>>>>>>> Join our online community to chat in real time
>>>>>>>> https://signalwire.community
>>>>>>>>
>>>>>>>> Professional FreeSWITCH Services
>>>>>>>> sales at freeswitch.com
>>>>>>>> https://freeswitch.com
>>>>>>>>
>>>>>>>> Official FreeSWITCH Sites
>>>>>>>> https://freeswitch.com/oss
>>>>>>>> https://freeswitch.org/confluence
>>>>>>>> https://cluecon.com
>>>>>>>>
>>>>>>>> FreeSWITCH-users mailing list
>>>>>>>> FreeSWITCH-users at lists.freeswitch.org
>>>>>>>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>>>>>>>> UNSUBSCRIBE:
>>>>>>>> http://lists.freeswitch.org/mailman/options/freeswitch-users
>>>>>>>> https://freeswitch.com
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Brian West | Co-founder and Developer
>>>>>>>
>>>>>>> Need Commercial support? email sales at freeswitch.com
>>>>>>>
>>>>>>> FreeSWITCH Solutions | 17345 Civic Drive #2531 Brookfield, WI 53045
>>>>>>> <https://maps.google.com/?q=17345+Civic+Drive+%232531+Brookfield,+WI+53045&entry=gmail&source=g>
>>>>>>>
>>>>>>> Email: brian at freeswitch.com
>>>>>>>
>>>>>>> Mobile: 918-424-9378
>>>>>>>
>>>>>>> Website: https://www.FreeSWITCH.com <https://www.freeswitch.com/>
>>>>>>>
>>>>>>> [image: https://www.facebook.com/signalwireinc?src=email]
>>>>>>> <https://www.facebook.com/freeswitch> [image:
>>>>>>> https://twitter.com/freeswitch] <https://twitter.com/freeswitch>
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Brian West | Co-founder and Developer
>>>>>
>>>>> Need Commercial support? email sales at freeswitch.com
>>>>>
>>>>> FreeSWITCH Solutions | 17345 Civic Drive #2531 Brookfield, WI 53045
>>>>> <https://maps.google.com/?q=17345+Civic+Drive+%232531+Brookfield,+WI+53045&entry=gmail&source=g>
>>>>>
>>>>> Email: brian at freeswitch.com
>>>>>
>>>>> Mobile: 918-424-9378
>>>>>
>>>>> Website: https://www.FreeSWITCH.com <https://www.freeswitch.com/>
>>>>>
>>>>> [image: https://www.facebook.com/signalwireinc?src=email]
>>>>> <https://www.facebook.com/freeswitch> [image:
>>>>> https://twitter.com/freeswitch] <https://twitter.com/freeswitch>
>>>>>
>>>>
>>>
>>> --
>>>
>>> Brian West | Co-founder and Developer
>>>
>>> Need Commercial support? email sales at freeswitch.com
>>>
>>> FreeSWITCH Solutions | 17345 Civic Drive #2531 Brookfield, WI 53045
>>> <https://maps.google.com/?q=17345+Civic+Drive+%232531+Brookfield,+WI+53045&entry=gmail&source=g>
>>>
>>> Email: brian at freeswitch.com
>>>
>>> Mobile: 918-424-9378
>>>
>>> Website: https://www.FreeSWITCH.com <https://www.freeswitch.com/>
>>>
>>> [image: https://www.facebook.com/signalwireinc?src=email]
>>> <https://www.facebook.com/freeswitch> [image:
>>> https://twitter.com/freeswitch] <https://twitter.com/freeswitch>
>>>
>>
>>
>> --
>>
>> Brian West | Co-founder and Developer
>>
>> Need Commercial support? email sales at freeswitch.com
>>
>> FreeSWITCH Solutions | 17345 Civic Drive #2531 Brookfield, WI 53045
>> <https://maps.google.com/?q=17345+Civic+Drive+%232531+Brookfield,+WI+53045&entry=gmail&source=g>
>>
>> Email: brian at freeswitch.com
>>
>> Mobile: 918-424-9378
>>
>> Website: https://www.FreeSWITCH.com <https://www.freeswitch.com/>
>>
>> [image: https://www.facebook.com/signalwireinc?src=email]
>> <https://www.facebook.com/freeswitch> [image:
>> https://twitter.com/freeswitch] <https://twitter.com/freeswitch>
>>
>

-- 

Brian West | Co-founder and Developer

Need Commercial support? email sales at freeswitch.com

FreeSWITCH Solutions | 17345 Civic Drive #2531 Brookfield, WI 53045
<https://maps.google.com/?q=17345+Civic+Drive+%232531+Brookfield,+WI+53045&entry=gmail&source=g>

Email: brian at freeswitch.com

Mobile: 918-424-9378

Website: https://www.FreeSWITCH.com <https://www.freeswitch.com/>

[image: https://www.facebook.com/signalwireinc?src=email]
<https://www.facebook.com/freeswitch> [image:
https://twitter.com/freeswitch] <https://twitter.com/freeswitch>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20210901/62579e61/attachment-0001.html>