[Freeswitch-users] Integrating mod_callcenter with mobile app
ar at cyberfonica.com
Fri Oct 18 18:49:37 UTC 2019
Hi all, thanks for taking the time to read this post.
We are trying to integrate mod_callcenter with our mobile app. However, phone apps are put on pause when the phone is locked. This means that mod_callcenter will try the user agent, and find it is not registered, and immediately pass to the next agent.
The correct way to get a mobile app to receive an inbound VoIP call is to send a push notification, and then the app will re-register, and the Freeswitch will need to dial the agent again.
Ideally, mod_callcenter could send an event whenever it is trying an agent, which would allow us send a push notification if the agent dialled is on a mobile_app. mod_callcenter would also need to wait for the agent to reregister to send the call to that agent again.
I have not found a way to do this with mod_callcenter. Is there a way to do this? Or is this sort of functionality ousourced to another server by placing something like kamailio between the FS server and the user?
Thanks for the help,
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