[Freeswitch-users] Mod_callcenter question

[Ítalo Rossi]

You can create a queue for each manager and set a short timeout, if timeout
occurs fallback the calls to the other queue and so on


On 3 March 2017 at 03:08:13, Kamil Nigmatullin (kamil.nigmatullin at gmail.com)
wrote:

I have CRM system and all out clients are devided between managers. CRM
system knows who is client's manager. So on incoming call I want to try
first this manager, and if he is not answering then route him to another
manager. Is there a way to do so somehow passing parameters to callcenter
application. I want to get all this call through mod_callcenter to keep
statistics and queuing correct.


--
Kamil Nigmatullin
Skype: kamil.nigmatullin
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