<html><head><style>body{font-family:Helvetica,Arial;font-size:13px}</style></head><body style="word-wrap:break-word"><div id="bloop_customfont" style="font-family:Helvetica,Arial;font-size:13px;color:rgba(0,0,0,1.0);margin:0px;line-height:auto">You can create a queue for each manager and set a short timeout, if timeout occurs fallback the calls to the other queue and so on</div> <br> <div id="bloop_sign_1489274457570065920" class="bloop_sign"></div> <br><p class="airmail_on">On 3 March 2017 at 03:08:13, Kamil Nigmatullin (<a href="mailto:kamil.nigmatullin@gmail.com">kamil.nigmatullin@gmail.com</a>) wrote:</p> <blockquote type="cite" class="clean_bq"><span><div><div></div><div>
<title></title>
<div dir="ltr">I have CRM system and all out clients are devided
between managers. CRM system knows who is client's manager. So on
incoming call I want to try first this manager, and if he is not
answering then route him to another manager. Is there a way to do
so somehow passing parameters to callcenter application. I want to
get all this call through mod_callcenter to keep statistics and
queuing correct.<br>
<br clear="all">
<div><br>
--<br>
<div class="gmail_signature" data-smartmail="gmail_signature">
<div dir="ltr">Kamil Nigmatullin<br>
Skype: kamil.nigmatullin</div>
</div>
</div>
</div>
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