[Freeswitch-users] att_xfer or other method for mod_callcenter queue to queue transfer
jaco at grandcom.co.za
Sat Jun 24 19:09:25 UTC 2017
If I'm being stupid I apologise, Is there a way I can originate a dummy call to a queue, then use attxfer to that call.
This is what I did to transfer the call directly to the extension on the other system.
uuid_broadcast 57176bf7-111a-40c6-b1c6-9afcf11111a att_xfer::sofia/gateway/toEXTPBX/8005
I have this in a dialplan to connect a call I originate via API to a queue (I know there is an unnecessary step here but I use to do some checks for unanswered calls and this is a remnent design I'll clean up later):
<condition field="destination_number" expression="^98003$">
<action application="transfer" data="ANSWEREDCALL8003 XML default"/>
<condition field="destination_number" expression="^ANSWEREDCALL8003$">
<action application="set" data="hangup_after_bridge=true"/>
<action application="set" data="continue_on_fail=true"/>
<action application="callcenter" data="agent8003 at default"/> #I created a unique queue per agent for now, which I'm using for click to dial as mod_callcenter solves a lot of things I need for the wallboard
I don't know the right terminology here, my background is in Cisco Callobarotion, this is something new I'm trying so excuse me if I'm using the wrong terminology etc. But is there a way I can call the above dialplan via API with a fake call and I will then have something to transfer to. Or is there something I can change this string to that will alow me to transfer to the queue :
uuid_broadcast 57176bf7-111a-40c6-b1c6-9afcf1111a att_xfer::sofia/gateway/toEXTPBX/8005
From: FreeSWITCH-users [mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of Jaco Jacobs
Sent: Friday, 23 June 2017 11:19 PM
To: freeswitch-users at lists.freeswitch.org
Subject: [Freeswitch-users] att_xfer or other method for mod_callcenter queue to queue transfer
I've been using mod_callcenter in what I can imagine is not the originally intended use case. It's worked so far but now I've run into a problem and being new to FS I've gotten stuck.
I originate a call to an extension on another voice system (non FS), and then use Mod_callcenter uuid_standby to keep the agent ready in the queue.
I then make an outbound call and put the call into the queue ( like a dialer or click to dial type setup). This all works great, the problem comes when I want to transfer. I've tried uuid-transfer, tried to park the call etc., as soon as I try this the outbound call drops.
The closest I've gotten is to use att_xfer directly to an extension on the other non FS voice system, this works fine. The problem is if I want to transfer to another queue, which is a function I definitely want.
Any assistance would be greatly appreciated.
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