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<p class="MsoNormal">If I’m being stupid I apologise, Is there a way I can originate a dummy call to a queue, then use attxfer to that call.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA">This is what I did to transfer the call directly to the extension on the other system.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA">uuid_broadcast 57176bf7-111a-40c6-b1c6-9afcf11111a att_xfer::sofia/gateway/toEXTPBX/8005<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA">I have this in a dialplan to connect a call I originate via API to a queue (I know there is an unnecessary step here but I use to do some checks for unanswered calls and this is a remnent design
I’ll clean up later):<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><extension name="agent8003"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"> <condition field="destination_number" expression="^98003$"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"> <action application="transfer" data="ANSWEREDCALL8003 XML default"/><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"> </condition><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"></extension><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><extension name="answered8003"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"> <condition field="destination_number" expression="^ANSWEREDCALL8003$"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"> <action application="answer"/><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"> <action application="set" data="hangup_after_bridge=true"/><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"> <action application="set" data="continue_on_fail=true"/><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"> <action application="callcenter" data="agent8003@default<i>"/> #I created a unique queue per agent for now, which I’m using for click to dial as mod_callcenter solves a lot of things I need
for the wallboard</i><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"> </condition><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"></extension><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA">I don’t know the right terminology here, my background is in Cisco Callobarotion, this is something new I’m trying so excuse me if I’m using the wrong terminology etc. But is there a way I can call
the above dialplan via API with a fake call and I will then have something to transfer to. Or is there something I can change this string to that will alow me to transfer to the queue :<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA">uuid_broadcast 57176bf7-111a-40c6-b1c6-9afcf1111a att_xfer::sofia/gateway/toEXTPBX/8005<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="mso-fareast-language:EN-ZA">From:</span></b><span lang="EN-US" style="mso-fareast-language:EN-ZA"> FreeSWITCH-users [mailto:freeswitch-users-bounces@lists.freeswitch.org]
<b>On Behalf Of </b>Jaco Jacobs<br>
<b>Sent:</b> Friday, 23 June 2017 11:19 PM<br>
<b>To:</b> freeswitch-users@lists.freeswitch.org<br>
<b>Subject:</b> [Freeswitch-users] att_xfer or other method for mod_callcenter queue to queue transfer<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’ve been using mod_callcenter in what I can imagine is not the originally intended use case. It’s worked so far but now I’ve run into a problem and being new to FS I’ve gotten stuck.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I originate a call to an extension on another voice system (non FS), and then use Mod_callcenter uuid_standby to keep the agent ready in the queue.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I then make an outbound call and put the call into the queue ( like a dialer or click to dial type setup). This all works great, the problem comes when I want to transfer. I’ve tried uuid-transfer, tried to park the call etc., as soon as
I try this the outbound call drops.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The closest I’ve gotten is to use att_xfer directly to an extension on the other non FS voice system, this works fine. The problem is if I want to transfer to another queue, which is a function I definitely want.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Any assistance would be greatly appreciated.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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