[Freeswitch-users] Callcenter module, can I originate call for an agent in uuid-standby mode ?
mike at jerris.com
Mon Jun 19 16:34:56 UTC 2017
mod_fifo is a much more feature rich version of a call queue than mod_callcenter. You might want to check that out instead.
> On Jun 14, 2017, at 8:09 AM, Khalil Khamlichi <khamlichi.khalil at gmail.com> wrote:
> I need to give my agents ability to make manual calls, hopefully without leaving their actually established call (they are in uuid-standby mode and in Idle state so there is no live member on the line ).
> my questions:
> Is it possible to originate a new call and bridge with agent uuid-standby session ?
> would it not break the callcenter establised uuid-standby session ?
> would the agent return to its uuid-standby session after the originated call is hangup ?
> ofcourse if this is too complicated, I would just connect the agent thru a second line, while leaving his uuid-standby call on the first line, though it would be so cool to somehow stay on that same uuid-standby session and enjoy both calllcenter module and manual dialing.
> Thanks in advance, and I appreciate your help.
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