[Freeswitch-users] When calling out , freeswitch doesn't get DTMF ?

Fri Jun 16 14:24:12 UTC 2017

I am finally onsite and have prepared the logs requested, but I am
having a bit of trouble with Pastebin.  Is there a max line count?  I
logged a good call, bad call, good sip trace, bad sip trace and
including dialplan is about 17,000 lines -- too many?  May just be a
temp problem with server, will try again later. 

Thanks - James

>>> Giovanni Maruzzelli <gmaruzz at gmail.com> 6/15/2017 05:04 AM >>>

On 15 June 2017 at 04:28, chenyzhi <eastour at 163.com> wrote:

the version is: FreeSWITCH Version
1.9.0+git~20170518T231917Z~a1fc18aee5~32bit (git a1fc18a 2017-05-18
23:19:17Z 32bit) 

the complete, since beginning to end, unedited, debug output of console
when making a outgoing call which does not get DTMFs 

and the whole conf folder is in the attatchment. 

from the log, seems it does not read all the IVR messages correctly to
you, it exits straight away...

are you able to correctly hear all the IVR messages?

also, can you take a SIP trace? (from console: "sofia global siptrace
on")

I suspect you have a NAT problem of some sort

Also, I see you are on MASTER git, on Windows, and on 32 bit... Not
sure this is supported... Have you has this problems with stable branch
(1.6.x)?

thx! 

在 2017-06-15 00:42:11，"Giovanni Maruzzelli" <gmaruzz at gmail.com> 写道：

On 14 June 2017 at 18:36, admin <admin at tedssupply.com> wrote:

I don't mean to hijack the OP concern with my problem, I just wanted to
reinforce I have seen this problem. And the problem is that the call
originated through FS appears not to send user entered DTMF to the
receiving phone. Let's help chenyzhi and then I'll take a turn. 

I just tested right now from console with: 

bgapi originate user/1011 5000 
and 
originate user/1011 5000 

and it works

Please pastebin your FreeSWITCH version (eg, type "version" in
console), your dialplan, your SIP profile, and the complete, since
beginning to end, unedited, debug output of console when receiving a
call which does not get DTMFs 

Maybe helping you we'll help him too

- James

>>> Giovanni Maruzzelli <gmaruzz at gmail.com> 6/14/2017 03:53 AM >>>

Never heard such problems 

Please pastebin your dialplan, your SIP profile, and the complete,
since beginning to end, unedited, debug output of console when receiving
a call which does not get DTMFs 

sent from mobile
cell: +39 347 266 56 18
Giovanni Maruzzelli
OpenTelecom.IT 

On Jun 13, 2017 23:07, "admin" <admin at tedssupply.com> wrote:

I am encountering the same issue. I am using an ESL call to api
originate, with little else except getting in and out of the port, and
the caller DTMF is failing to reach the called number. The called number
auto answer attendant does not respond to DTMF, and a call to a test
phone confirms no DTMF. This is a new upgrade from 1.2 to 1.6 and I
don't know if this was an issue in 1.2, but my users never complained
before 1.6 upgrade. Ideas?... 

>>> chenyzhi <eastour at 163.com> 06/13/17 3:32 PM >>>

It's a one leg call .there is no b-leg. 

please make a test on your freeswitch box . 

just type the command "originate user/1001 5000" on the freeswitch
console to see if your freeswitch instance can detect dtmf input. 

At 2017-06-12 22:57:17, "Luis Daniel Lucio Quiroz"
<luis.daniel.lucio at gmail.com> wrote:

check if you have transcoding, and if you do, check that dftm
type-codec on leg b are compatible. 

-- 

Luis Daniel Lucio Quiroz
CISSP, CISM, CISA
Linux, VoIP and much more fun
www.okay.com.mx

Need LCR? Check out LCR for FusionPBX with FreeSWITCH
Need Billing? Check out Billing for FusionPBX with FreeSWITCH 

On Mon, Jun 12, 2017 at 9:16 AM, chenyzhi <eastour at 163.com> wrote:

I don't think It's the DTMF type , because when I dial 5000 from x-lite
(which has registered to freeswitch as 1001) ,I can hear the voice and
if I press any dtmf on x-lite, freeswitch can recieve the dtmfs. This
means that the DTMF type is correct ,otherwise freeswitch coudn't have
received the dtmfs; 

when I enter the command "originate user/1001 5000" at the freeswitch
console , my xlite will ring ,and I answered ,I can hear the voice ,I
press some dtmf,but freeswitch can NOT receive any dtmf. really weird. 

At 2017-06-12 17:37:49, "Giovanni Maruzzelli" <gmaruzz at gmail.com>
wrote:

you need to check the DTMF type, you probably are using the wrong one
(info-inband-rfc2833), and for some reason they are not negotiated

On 12 June 2017 at 02:32, chenyzhi <eastour at 163.com> wrote:

I have read the logs ,but I didn't find any difference. 

Please make a test to see if this happens in your box. 

At 2017-06-10 06:49:34, "David Villasmil"
<david.villasmil.work at gmail.com> wrote:

Have you looked at the log? Bump the logging up and see what shows
up... what you're seeing is very weird

David

On Fri, Jun 9, 2017 at 11:18 AM chenyzhi <eastour at 163.com> wrote:

Hi 

call 5000 from x-lite , you can hear the IVR voice and if you press
dtmf keys , freeswitch can receive the dtmf keys . 

but , if you enter the command "originate user/1001 5000" , x-lite will
ring ,answer it ,you can hear the IVR voice , press some keys ,the
freeswitch can NOT receive any dtmf , 

why? 

_________________________________________________________________________
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_________________________________________________________________________
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--

Sincerely,

Giovanni Maruzzelli
OpenTelecom.IT
cell: +39 347 266 56 18

_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting at freeswitch.org
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
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http://www.freeswitch.org

_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting at freeswitch.org
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users at lists.freeswitch.org
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UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org

_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting at freeswitch.org
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users at lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org

--

Sincerely,

Giovanni Maruzzelli
OpenTelecom.IT
cell: +39 347 266 56 18

_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting at freeswitch.org
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users at lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
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--

Sincerely,

Giovanni Maruzzelli
OpenTelecom.IT
cell: +39 347 266 56 18

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