[Freeswitch-users] When calling out , freeswitch doesn't get DTMF ?

Fri Jun 16 04:02:14 UTC 2017

Yes ,I can hear all the IVR prompt voices correctly.

I don't think it's  a NAT problem ,because both the x-lite and the freeswitch are in the same LAN.

The sip trace log is in the attatchment. Thank you.

PS  I tested this on another freeswitch box ,version:
FreeSWITCH Version 1.6.16+git~20170403T142423Z~e6d643b29c~32bit (git e6d643b 2017-04-03 14:24:23Z 32bit)
It can detect dtmf on outgoing calls.  Maybe this only happens on FreeSWITCH Version 1.9.0+git~20170518T231917Z~a1fc18aee5~32bit (git a1fc18a 2017-05-18 23:19:17Z 32bit)

在 2017-06-15 17:04:48，"Giovanni Maruzzelli" <gmaruzz at gmail.com> 写道：

On 15 June 2017 at 04:28, chenyzhi <eastour at 163.com> wrote:

the version is:   FreeSWITCH Version 1.9.0+git~20170518T231917Z~a1fc18aee5~32bit (git a1fc18a 2017-05-18 23:19:17Z 32bit)

 the complete, since beginning to end, unedited, debug output of console when making a outgoing  call which does not get DTMFs

and the whole conf folder is in the attatchment.

from the log, seems it does not read all the IVR messages correctly to you, it exits straight away...

are you able to correctly hear all the IVR messages?

also, can you take a SIP trace? (from console: "sofia global siptrace on")

I suspect you have a NAT problem of some sort

Also, I see you are on MASTER git, on Windows, and on 32 bit... Not sure this is supported... Have you has this problems with stable branch (1.6.x)?

thx!

在 2017-06-15 00:42:11，"Giovanni Maruzzelli" <gmaruzz at gmail.com> 写道：

On 14 June 2017 at 18:36, admin <admin at tedssupply.com> wrote:

I don't mean to hijack the OP concern with my problem, I just wanted to reinforce I have seen this problem.  And the problem is that the call originated through FS appears not to send user entered DTMF to the receiving phone.  Let's help chenyzhi and then I'll take a turn.

I just tested right now from console with:

 bgapi originate user/1011 5000

and

originate user/1011 5000

and it works

Please pastebin your FreeSWITCH version (eg, type "version" in console), your dialplan, your SIP profile, and the complete, since beginning to end, unedited, debug output of console when receiving a call which does not get DTMFs

Maybe helping you we'll help him too

- James

>>> Giovanni Maruzzelli <gmaruzz at gmail.com> 6/14/2017 03:53 AM >>>

Never heard such problems

Please pastebin your dialplan, your SIP profile, and the complete, since beginning to end, unedited, debug output of console when receiving a call which does not get DTMFs

sent from mobile
cell: +39 347 266 56 18
Giovanni Maruzzelli
OpenTelecom.IT

On Jun 13, 2017 23:07, "admin" <admin at tedssupply.com> wrote:

I am encountering the same issue. I am using an ESL call to api originate, with little else except getting in and out of the port, and the caller DTMF is failing to reach the called number. The called number auto answer attendant does not respond to DTMF, and a call to a test phone confirms no DTMF. This is a new upgrade from 1.2 to 1.6 and I don't know if this was an issue in 1.2, but my users never complained before 1.6 upgrade. Ideas?...

>>> chenyzhi <eastour at 163.com> 06/13/17 3:32 PM >>>

It's a one leg call .there is no b-leg.

please make a test on your freeswitch box .

just type the command "originate user/1001 5000" on the freeswitch console to see if your freeswitch instance can detect dtmf input.

At 2017-06-12 22:57:17, "Luis Daniel Lucio Quiroz" <luis.daniel.lucio at gmail.com> wrote:

check if you have transcoding, and if you do, check that dftm type-codec on leg b are compatible.

--

Luis Daniel Lucio Quiroz
CISSP, CISM, CISA
Linux, VoIP and much more fun
www.okay.com.mx

Need LCR? Check out LCR for FusionPBX with FreeSWITCH
Need Billing? Check out Billing for FusionPBX with FreeSWITCH

On Mon, Jun 12, 2017 at 9:16 AM, chenyzhi <eastour at 163.com> wrote:

I don't think It's the DTMF type , because when I dial 5000 from x-lite (which has registered to freeswitch as 1001) ,I can hear the voice and if I press any dtmf on x-lite, freeswitch can recieve the dtmfs. This means that the DTMF type is correct ,otherwise freeswitch coudn't have received the dtmfs;

when I enter the command "originate user/1001 5000" at the freeswitch console , my xlite will ring ,and I answered ,I can hear the voice ,I press some dtmf,but freeswitch can NOT receive any dtmf. really weird.

At 2017-06-12 17:37:49, "Giovanni Maruzzelli" <gmaruzz at gmail.com> wrote:

you need to check the DTMF type, you probably are using the wrong one (info-inband-rfc2833), and for some reason they are not negotiated

On 12 June 2017 at 02:32, chenyzhi <eastour at 163.com> wrote:

I have read the logs ,but I didn't find any difference.

Please make a test to see if this happens in your box.

At 2017-06-10 06:49:34, "David Villasmil" <david.villasmil.work at gmail.com> wrote:

Have you looked at the log? Bump the logging up and see what shows up... what you're seeing is very weird

David

On Fri, Jun 9, 2017 at 11:18 AM chenyzhi <eastour at 163.com> wrote:

Hi

call 5000 from x-lite , you can hear the IVR voice and if you press dtmf keys , freeswitch can receive the dtmf keys .

but , if you enter the command "originate user/1001 5000" , x-lite will ring ,answer it ,you can hear the IVR voice , press some keys ,the freeswitch can NOT receive any dtmf ,

why?

_________________________________________________________________________
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_________________________________________________________________________
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--

Sincerely,

Giovanni Maruzzelli
OpenTelecom.IT
cell: +39 347 266 56 18

_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting at freeswitch.org
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
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_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting at freeswitch.org
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
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UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org

_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting at freeswitch.org
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
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UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org

--

Sincerely,

Giovanni Maruzzelli
OpenTelecom.IT
cell: +39 347 266 56 18

_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting at freeswitch.org
http://www.freeswitchsolutions.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://confluence.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
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--

Sincerely,

Giovanni Maruzzelli
OpenTelecom.IT
cell: +39 347 266 56 18
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