[Freeswitch-users] When calling out , freeswitch doesn't get DTMF ?

Thu Jun 15 09:04:48 UTC 2017

On 15 June 2017 at 04:28, chenyzhi <eastour at 163.com> wrote:

> the version is:   FreeSWITCH Version 1.9.0+git~20170518T231917Z~a1fc18aee5~32bit
> (git a1fc18a 2017-05-18 23:19:17Z 32bit)
>
>  the complete, since beginning to end, unedited, debug output of console
> when making a outgoing  call which does not get DTMFs
>
> and the whole conf folder is in the attatchment.
>
>
from the log, seems it does not read all the IVR messages correctly to you,
it exits straight away...

are you able to correctly hear all the IVR messages?

also, can you take a SIP trace? (from console: "sofia global siptrace on")

I suspect you have a NAT problem of some sort

Also, I see you are on MASTER git, on Windows, and on 32 bit... Not sure
this is supported... Have you has this problems with stable branch (1.6.x)?

> thx!
>
>
>
>
>
> 在 2017-06-15 00:42:11，"Giovanni Maruzzelli" <gmaruzz at gmail.com> 写道：
>
>
>
> On 14 June 2017 at 18:36, admin <admin at tedssupply.com> wrote:
>
>> I don't mean to hijack the OP concern with my problem, I just wanted to
>> reinforce I have seen this problem.  And the problem is that the call
>> originated through FS appears not to send user entered DTMF to the
>> receiving phone.  Let's help chenyzhi and then I'll take a turn.
>>
>
> I just tested right now from console with:
>
>
>  bgapi originate user/1011 5000
>
> and
>
> originate user/1011 5000
>
>
> and it works
>
>
> Please pastebin your FreeSWITCH version (eg, type "version" in console),
> your dialplan, your SIP profile, and the complete, since beginning to end,
> unedited, debug output of console when receiving a call which does not get
> DTMFs
>
>
> Maybe helping you we'll help him too
>
>
>>
>> - James
>>
>> >>> Giovanni Maruzzelli <gmaruzz at gmail.com> 6/14/2017 03:53 AM >>>
>>
>> Never heard such problems
>>
>>
>> Please pastebin your dialplan, your SIP profile, and the complete, since
>> beginning to end, unedited, debug output of console when receiving a call
>> which does not get DTMFs
>>
>>
>>
>>
>> sent from mobile
>> cell: +39 347 266 56 18
>> Giovanni Maruzzelli
>> OpenTelecom.IT
>>
>>
>> On Jun 13, 2017 23:07, "admin" <admin at tedssupply.com> wrote:
>>
>>> I am encountering the same issue. I am using an ESL call to api
>>> originate, with little else except getting in and out of the port, and the
>>> caller DTMF is failing to reach the called number. The called number auto
>>> answer attendant does not respond to DTMF, and a call to a test phone
>>> confirms no DTMF. This is a new upgrade from 1.2 to 1.6 and I don't know if
>>> this was an issue in 1.2, but my users never complained before 1.6 upgrade.
>>> Ideas?...
>>>
>>>
>>>
>>> >>> chenyzhi <eastour at 163.com> 06/13/17 3:32 PM >>>
>>>
>>> It's a one leg call .there is no b-leg.
>>>
>>>
>>> please make a test on your freeswitch box .
>>>
>>>
>>> just type the command "originate user/1001 5000" on the freeswitch
>>> console to see if your freeswitch instance can detect dtmf input.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> At 2017-06-12 22:57:17, "Luis Daniel Lucio Quiroz" <
>>> luis.daniel.lucio at gmail.com> wrote:
>>>
>>> check if you have transcoding, and if you do, check that dftm type-codec
>>> on leg b are compatible.
>>>
>>>
>>> --
>>>
>>> Luis Daniel Lucio Quiroz
>>> CISSP, CISM, CISA
>>> Linux, VoIP and much more fun
>>> www.okay.com.mx
>>>
>>> Need LCR? Check out LCR for FusionPBX with FreeSWITCH
>>> Need Billing? Check out Billing for FusionPBX with FreeSWITCH
>>>
>>>
>>> On Mon, Jun 12, 2017 at 9:16 AM, chenyzhi <eastour at 163.com> wrote:
>>>
>>>> I don't think It's the DTMF type , because when I dial 5000 from x-lite
>>>> (which has registered to freeswitch as 1001) ,I can hear the voice and if I
>>>> press any dtmf on x-lite, freeswitch can recieve the dtmfs. This means that
>>>> the DTMF type is correct ,otherwise freeswitch coudn't have received the
>>>> dtmfs;
>>>>
>>>>
>>>> when I enter the command "originate user/1001 5000" at the freeswitch
>>>> console , my xlite will ring ,and I answered ,I can hear the voice ,I press
>>>> some dtmf,but freeswitch can NOT receive any dtmf. really weird.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> At 2017-06-12 17:37:49, "Giovanni Maruzzelli" <gmaruzz at gmail.com>
>>>> wrote:
>>>>
>>>> you need to check the DTMF type, you probably are using the wrong one
>>>> (info-inband-rfc2833), and for some reason they are not negotiated
>>>>
>>>>
>>>> On 12 June 2017 at 02:32, chenyzhi <eastour at 163.com> wrote:
>>>>
>>>>> I have read the logs ,but I didn't find any difference.
>>>>>
>>>>>
>>>>> Please make a test to see if this happens in your box.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> At 2017-06-10 06:49:34, "David Villasmil" <
>>>>> david.villasmil.work at gmail.com> wrote:
>>>>>
>>>>> Have you looked at the log? Bump the logging up and see what shows
>>>>> up... what you're seeing is very weird
>>>>>
>>>>> David
>>>>>
>>>>> On Fri, Jun 9, 2017 at 11:18 AM chenyzhi <eastour at 163.com> wrote:
>>>>>
>>>>>> Hi
>>>>>>
>>>>>>
>>>>>> call 5000 from x-lite , you can hear the IVR voice and if you press
>>>>>> dtmf keys , freeswitch can receive the dtmf keys .
>>>>>>
>>>>>>
>>>>>> but , if you enter the command "originate user/1001 5000" , x-lite
>>>>>> will ring ,answer it ,you can hear the IVR voice , press some keys ,the
>>>>>> freeswitch can NOT receive any dtmf ,
>>>>>>
>>>>>>
>>>>>> why?
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> ____________________________________________________________
>>>>>> _____________
>>>>>> Professional FreeSWITCH Consulting Services:
>>>>>> consulting at freeswitch.org
>>>>>> http://www.freeswitchsolutions.com
>>>>>>
>>>>>> Official FreeSWITCH Sites
>>>>>> http://www.freeswitch.org
>>>>>> http://confluence.freeswitch.org
>>>>>> http://www.cluecon.com
>>>>>>
>>>>>> FreeSWITCH-users mailing list
>>>>>> FreeSWITCH-users at lists.freeswitch.org
>>>>>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>>>>>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/free
>>>>>> switch-users
>>>>>> http://www.freeswitch.org
>>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> ____________________________________________________________
>>>>> _____________
>>>>> Professional FreeSWITCH Consulting Services:
>>>>> consulting at freeswitch.org
>>>>> http://www.freeswitchsolutions.com
>>>>>
>>>>> Official FreeSWITCH Sites
>>>>> http://www.freeswitch.org
>>>>> http://confluence.freeswitch.org
>>>>> http://www.cluecon.com
>>>>>
>>>>> FreeSWITCH-users mailing list
>>>>> FreeSWITCH-users at lists.freeswitch.org
>>>>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>>>>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/free
>>>>> switch-users
>>>>> http://www.freeswitch.org
>>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>> Sincerely,
>>>>
>>>> Giovanni Maruzzelli
>>>> OpenTelecom.IT
>>>> cell: +39 347 266 56 18
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> ____________________________________________________________
>>>> _____________
>>>> Professional FreeSWITCH Consulting Services:
>>>> consulting at freeswitch.org
>>>> http://www.freeswitchsolutions.com
>>>>
>>>> Official FreeSWITCH Sites
>>>> http://www.freeswitch.org
>>>> http://confluence.freeswitch.org
>>>> http://www.cluecon.com
>>>>
>>>> FreeSWITCH-users mailing list
>>>> FreeSWITCH-users at lists.freeswitch.org
>>>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>>>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/free
>>>> switch-users
>>>> http://www.freeswitch.org
>>>>
>>>
>>>
>>>
>>>
>>>
>>> ____________________________________________________________
>>> _____________
>>> Professional FreeSWITCH Consulting Services:
>>> consulting at freeswitch.org
>>> http://www.freeswitchsolutions.com
>>>
>>> Official FreeSWITCH Sites
>>> http://www.freeswitch.org
>>> http://confluence.freeswitch.org
>>> http://www.cluecon.com
>>>
>>> FreeSWITCH-users mailing list
>>> FreeSWITCH-users at lists.freeswitch.org
>>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>>> http://www.freeswitch.org
>>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://confluence.freeswitch.org
>> http://www.cluecon.com
>>
>> FreeSWITCH-users mailing list
>> FreeSWITCH-users at lists.freeswitch.org
>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>> http://www.freeswitch.org
>>
>
>
>
> --
>
> Sincerely,
>
> Giovanni Maruzzelli
> OpenTelecom.IT
> cell: +39 347 266 56 18
>
>
>
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://confluence.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org
>

-- 

Sincerely,

Giovanni Maruzzelli
OpenTelecom.IT
cell: +39 347 266 56 18
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