[Freeswitch-users] Building an IVR - Macro not found error

[William Colls]

Built from source. My IVR is derived from the demo_ivr, and the macros 
are in a seperate file. ivr and macro files as shown below.

/usr/local/freeswitch/conf/ivr_menus/ourhouse_ivr.xml

<include>
   <menu name="ourhouse"
       greet-long="phrase:ourhouse_greet_long"
       greet-short="phrase:ourhouse_greet_short"
       invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav"
       exit-sound="voicemail/vm-goodbye.wav"
       confirm-macro=""
       confirm-key=""
       tts-engine="flite"
       tts-voice="rms"
       confirm-attempts="3"
       timeout="10000"
       inter-digit-timeout="2000"
       max-failures="3"
       max-timeouts="3"
       digit-len="4">

     <entry action="menu-exec-app" digits="1" param="transfer 203 XML 
default"/>
     <entry action="menu-exec-app" digits="2" param="transfer 204 XML 
default"/>
     <entry action="menu-top" digits="9"/>          <!-- Repeat this 
menu -->
   </menu>
</include>

/usr/local/freeswitch/conf/lang/en/ivr/ourhouse_macro.xml

<include>
   <macros>
   <macro name="ourhouse_greet_long" pause="100">
     <input pattern="(.*)">
       <match>
         <action function="play-file"
data="/usr/local/freeswitch/recordings/thanks.wav"/>
         <action function="play-file"
                 data="ivr/ivr-you_may_exit_by_hanging_up.wav"/>
         <action "ivr" data="ourhouse_greet_short"/>
       </match>
     </input>
   </macro>

   <macro name="ourhouse_greet_short">
     <input pattern="(.*)">
       <match>
         <action function="play_and_get_digits"
                 data="(3 4 3 2000 # ivr/ivr-enter_ext_pound.wav 
/invalid.wav ext_dialed \d+ 500"/>

         <!-- Menu option 1: Heather -->
         <action function="play-file"
data="/usr/local/freeswitch/recordings/heather.wav"/>

         <!-- Menu option 2: William -->
         <action function="play-file"


         <!-- menu option 3: Contact information -->
         <action function="play-file"
data="/usr/local/freeswitch/recordings/contact.wav"/>
         <!-- menu option 9: replay the menu -->
         <action function="play-file" 
data="/usr/local/freeswitch/recordings/replay.wav"/>
       </match>
     </input>
   </macro>
   </macros>
</include>



On 2016-09-01 06:28 PM, Michael Jerris wrote:
> installing from source or packages?  What file are you editing exactly and what have you added to it and where?
>
>> On Sep 1, 2016, at 6:21 PM, William Colls <william at williamcollsassoc.ca> wrote:
>>
>> Freeswitch 1.6.9
>>
>> debian Jessie 64 bit platform.
>>
>> New to Freeswitch and trying to build a small IVR. I am getting an error
>> when it tries to execute a phrase macro.
>>
>>  From looking at freeswitch.xml.fsxml it appears that the macro is
>> loaded (reloadxml produces no errors).
>>
>> When I call into the switch, I can see the call being answered, and my
>> IVR is picked, up and executes with out error until switch_ivr_play
>> tries to play the macro. It then generates the error message "Can't find
>> macro ourhouse_greet_long". Just before the error occurs, I get a debug
>> message "No language specified - Using [en]".
>>
>> If I substitute one of the Demo IVR macros for ourhouse_greet_long, it
>> will be executed with out error.
>>
>> The file containing macro is located in
>> /usr/local/freeswitch/conf/lang/en/ivr.
>>
>> So what have I done wrong? Any help appreciated. I can provide more
>> detail if needed.
>>
>> Thanks for your time.
>>
>> William.
>>
>>
>>
>>
>>
>>
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>
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>
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>
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