[Freeswitch-users] Call to Group goes Unanswered

[Ken Rice]

You sure that prompt came from your systeM?

Sent from my iPhone

> On Oct 17, 2016, at 3:21 PM, William Colls <william at williamcollsassoc.ca> wrote:
> 
> 
> I have a small group defined in my set up. and normally it works as 
> expected (all phones ring at the same time).
> 
> The other day we had a case where an incoming call was not answered. The 
> caller was prompted to enter an "external access code", which of course 
> she didn't have.
> 
> What should have happened?
> 
> Is there a way that the group could be defined so that, if the call goes 
> unanswered, the call will be directed to voicemail?
> 
> Thanks for your time.
> 
> William.
> 
> 
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