[Freeswitch-users] Problem with CALL PICKUP (intercept) in QUEUES (mod_callcenter)

[Ewgeny]

the Bug report created - https://freeswitch.org/jira/browse/FS-9752

Regards Ewgeny.


16.11.2016 22:56, Ítalo Rossi пишет:
> Bug reports go to JIRA.
>
> Don't forget to put debug logs (/log 7 siptrace etc) and your 
> configurations.
>
> On Wed, Nov 16, 2016 at 9:02 AM, Ewgeny <evoip at ukr.net 
> <mailto:evoip at ukr.net>> wrote:
>
>     P.S.
>
>     see attached file with call-flows.
>
>
>
>
>     Thanks in advance for any help.
>
>     Regards Ewgeny.
>
>
>
>     16.11.2016 13:56, Ewgeny пишет:
>>
>>     Some more information about the issue with group pickup.
>>
>>     Why intercept doesn't work with Queues ?
>>
>>
>>     15.11.2016 17:47, Ewgeny пишет:
>>>
>>>     Hi !
>>>
>>>     First about terminology: *Call Pickup*the ability to pull a
>>>     ringing call to the phone you are currently on.
>>>
>>>     Call Pickup = Call Intercept = Call group pickup.
>>>
>>>
>>>     We're using FreeSWITCH version: 1.6.8~64bit in our complex
>>>     telephony system with Kamailio and other SIP services.
>>>
>>>     The problem with call pickup (intercept) when using a Queue
>>>     (mod_callcenter).
>>>
>>>     The group pickup scheme we are using described here:
>>>     http://www.tech-invite.com/fo-sip/tinv-fo-sip-service-16.html
>>>     <http://www.tech-invite.com/fo-sip/tinv-fo-sip-service-16.html>.
>>>
>>>     We do SUBSCRIBE (3 see link) to some our service - that return
>>>     information about the call (call legs) in NOTIFY with XML body (5).
>>>
>>>     Then we do an INVITE with REPLACES (7) that actually do the
>>>     Intercept.
>>>
>>>     This works on normal calls, but doesn't work with Queues.
>>>
>>>     In the queue a few agents simultaneously calling, and when
>>>     INVITE w Replace headers comes it didn't intercept the call.
>>>
>>>     The question is: how to implement Call Group Pickup (Call
>>>     Intercept) with mod_callcenter ?
>>>
>>>     If it necessary i can add call sip traces for more details.
>>>
>>>     Thanks in advance for any help.
>>>
>>>
>>>     Regards Ewgeny.
>>>
>>>
>>>
>>>
>>>     _________________________________________________________________________
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>>>
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>>
>>     _________________________________________________________________________
>>     Professional FreeSWITCH Consulting Services:
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>>     http://www.freeswitchsolutions.com
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>>
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>>
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>     _________________________________________________________________________
>     Professional FreeSWITCH Consulting Services:
>     consulting at freeswitch.org <mailto:consulting at freeswitch.org>
>     http://www.freeswitchsolutions.com
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>
> -- 
> Ítalo Rossi
> italo at freeswitch.org <mailto:italo at freeswitch.org>
>
> _________________________________________________________________________
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