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<p>the Bug report created -
<a class="moz-txt-link-freetext" href="https://freeswitch.org/jira/browse/FS-9752">https://freeswitch.org/jira/browse/FS-9752</a></p>
<span class="">Regards Ewgeny.<br>
<br>
<br>
</span>
<div class="moz-cite-prefix">16.11.2016 22:56, Ítalo Rossi пишет:<br>
</div>
<blockquote
cite="mid:CABMX_w_YFYv3hCeivA2FPu+sy0KrRi+2tB-Yfgb8yMGMAK5dcg@mail.gmail.com"
type="cite">
<div dir="ltr">Bug reports go to JIRA.
<div><br>
</div>
<div>Don't forget to put debug logs (/log 7 siptrace etc) and
your configurations.</div>
</div>
<div class="gmail_extra"><br>
<div class="gmail_quote">On Wed, Nov 16, 2016 at 9:02 AM, Ewgeny
<span dir="ltr"><<a moz-do-not-send="true"
href="mailto:evoip@ukr.net" target="_blank">evoip@ukr.net</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor="#FFFFFF" text="#000000">
<p>P.S.</p>
<p>see attached file with call-flows.</p>
<span class="">
<p><br>
</p>
<p><br>
</p>
<p><br>
</p>
<p>Thanks in advance for any help.<br>
</p>
Regards Ewgeny.
<p><br>
</p>
<br>
</span>
<div class="m_5218191355764763440moz-cite-prefix">16.11.2016
13:56, Ewgeny пишет:<br>
</div>
<div>
<div class="h5">
<blockquote type="cite">
<p>Some more information about the issue with group
pickup.</p>
<p>Why intercept doesn't work with Queues ?</p>
<p><br>
</p>
15.11.2016 17:47, Ewgeny пишет:<br>
<blockquote type="cite">
<p>Hi !</p>
<p>First about terminology: <strong
style="box-sizing:border-box;font-weight:bold;line-height:inherit;color:rgb(46,47,48);font-family:"Helvetica
Neue",Helvetica,Roboto,Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255)">Call
Pickup</strong><span><span
class="m_5218191355764763440Apple-converted-space"> </span>the
ability to pull a ringing call to the phone
you are currently on.</span></p>
<p><span
style="color:rgb(46,47,48);font-family:"Helvetica
Neue",Helvetica,Roboto,Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);display:inline!important;float:none"></span>Call
Pickup = Call Intercept = Call group pickup.</p>
<p><br>
</p>
<p>We're using FreeSWITCH version: 1.6.8~64bit in
our complex telephony system with Kamailio and
other SIP services.</p>
<p>The problem with call pickup (intercept) when
using a Queue (mod_callcenter).</p>
<p>The group pickup scheme we are using described
here: <a moz-do-not-send="true"
class="m_5218191355764763440moz-txt-link-freetext"
href="http://www.tech-invite.com/fo-sip/tinv-fo-sip-service-16.html"
target="_blank">http://www.tech-invite.com/fo-<wbr>sip/tinv-fo-sip-service-16.<wbr>html</a>.</p>
<p>We do SUBSCRIBE (3 see link) to some our
service - that return information about the call
(call legs) in NOTIFY with XML body (5).</p>
<p>Then we do an INVITE with REPLACES (7) that
actually do the Intercept.</p>
<p>This works on normal calls, but doesn't work
with Queues. <br>
</p>
<p>In the queue a few agents simultaneously
calling, and when INVITE w Replace headers comes
it didn't intercept the call.</p>
<p>The question is: how to implement Call Group
Pickup (Call Intercept) with mod_callcenter ?</p>
<p>If it necessary i can add call sip traces for
more details.<br>
</p>
<p>Thanks in advance for any help.<br>
</p>
<p><br>
</p>
<p>Regards Ewgeny.<br>
</p>
<p><br>
</p>
<br>
<fieldset
class="m_5218191355764763440mimeAttachmentHeader"></fieldset>
<br>
<pre>______________________________<wbr>______________________________<wbr>_____________
Professional FreeSWITCH Consulting Services:
<a moz-do-not-send="true" class="m_5218191355764763440moz-txt-link-abbreviated" href="mailto:consulting@freeswitch.org" target="_blank">consulting@freeswitch.org</a>
<a moz-do-not-send="true" class="m_5218191355764763440moz-txt-link-freetext" href="http://www.freeswitchsolutions.com" target="_blank">http://www.<wbr>freeswitchsolutions.com</a>
Official FreeSWITCH Sites
<a moz-do-not-send="true" class="m_5218191355764763440moz-txt-link-freetext" href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a>
<a moz-do-not-send="true" class="m_5218191355764763440moz-txt-link-freetext" href="http://confluence.freeswitch.org" target="_blank">http://confluence.freeswitch.<wbr>org</a>
<a moz-do-not-send="true" class="m_5218191355764763440moz-txt-link-freetext" href="http://www.cluecon.com" target="_blank">http://www.cluecon.com</a>
FreeSWITCH-users mailing list
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UNSUBSCRIBE:<a moz-do-not-send="true" class="m_5218191355764763440moz-txt-link-freetext" href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.<wbr>freeswitch.org/mailman/<wbr>options/freeswitch-users</a>
<a moz-do-not-send="true" class="m_5218191355764763440moz-txt-link-freetext" href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a></pre>
</blockquote>
<fieldset class="m_5218191355764763440mimeAttachmentHeader"></fieldset>
<pre>______________________________<wbr>______________________________<wbr>_____________
Professional FreeSWITCH Consulting Services:
<a moz-do-not-send="true" class="m_5218191355764763440moz-txt-link-abbreviated" href="mailto:consulting@freeswitch.org" target="_blank">consulting@freeswitch.org</a>
<a moz-do-not-send="true" class="m_5218191355764763440moz-txt-link-freetext" href="http://www.freeswitchsolutions.com" target="_blank">http://www.<wbr>freeswitchsolutions.com</a>
Official FreeSWITCH Sites
<a moz-do-not-send="true" class="m_5218191355764763440moz-txt-link-freetext" href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a>
<a moz-do-not-send="true" class="m_5218191355764763440moz-txt-link-freetext" href="http://confluence.freeswitch.org" target="_blank">http://confluence.freeswitch.<wbr>org</a>
<a moz-do-not-send="true" class="m_5218191355764763440moz-txt-link-freetext" href="http://www.cluecon.com" target="_blank">http://www.cluecon.com</a>
FreeSWITCH-users mailing list
<a moz-do-not-send="true" class="m_5218191355764763440moz-txt-link-abbreviated" href="mailto:FreeSWITCH-users@lists.freeswitch.org" target="_blank">FreeSWITCH-users@lists.<wbr>freeswitch.org</a>
<a moz-do-not-send="true" class="m_5218191355764763440moz-txt-link-freetext" href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank">http://lists.freeswitch.org/<wbr>mailman/listinfo/freeswitch-<wbr>users</a>
UNSUBSCRIBE:<a moz-do-not-send="true" class="m_5218191355764763440moz-txt-link-freetext" href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.<wbr>freeswitch.org/mailman/<wbr>options/freeswitch-users</a>
<a moz-do-not-send="true" class="m_5218191355764763440moz-txt-link-freetext" href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a></pre>
</blockquote>
</div></div></div>
______________________________<wbr>______________________________<wbr>_____________
Professional FreeSWITCH Consulting Services:
<a moz-do-not-send="true" href="mailto:consulting@freeswitch.org">consulting@freeswitch.org</a>
<a moz-do-not-send="true" href="http://www.freeswitchsolutions.com" rel="noreferrer" target="_blank">http://www.<wbr>freeswitchsolutions.com</a>
Official FreeSWITCH Sites
<a moz-do-not-send="true" href="http://www.freeswitch.org" rel="noreferrer" target="_blank">http://www.freeswitch.org</a>
<a moz-do-not-send="true" href="http://confluence.freeswitch.org" rel="noreferrer" target="_blank">http://confluence.freeswitch.<wbr>org</a>
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FreeSWITCH-users mailing list
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</blockquote></div>
<div>
</div>--
<div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr">Ítalo Rossi<div><a moz-do-not-send="true" href="mailto:italo@freeswitch.org" target="_blank">italo@freeswitch.org</a></div></div></div>
</div>
<fieldset class="mimeAttachmentHeader"></fieldset>
<pre wrap="">_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
<a class="moz-txt-link-abbreviated" href="mailto:consulting@freeswitch.org">consulting@freeswitch.org</a>
<a class="moz-txt-link-freetext" href="http://www.freeswitchsolutions.com">http://www.freeswitchsolutions.com</a>
Official FreeSWITCH Sites
<a class="moz-txt-link-freetext" href="http://www.freeswitch.org">http://www.freeswitch.org</a>
<a class="moz-txt-link-freetext" href="http://confluence.freeswitch.org">http://confluence.freeswitch.org</a>
<a class="moz-txt-link-freetext" href="http://www.cluecon.com">http://www.cluecon.com</a>
FreeSWITCH-users mailing list
<a class="moz-txt-link-abbreviated" href="mailto:FreeSWITCH-users@lists.freeswitch.org">FreeSWITCH-users@lists.freeswitch.org</a>
<a class="moz-txt-link-freetext" href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a>
UNSUBSCRIBE:<a class="moz-txt-link-freetext" href="http://lists.freeswitch.org/mailman/options/freeswitch-users">http://lists.freeswitch.org/mailman/options/freeswitch-users</a>
<a class="moz-txt-link-freetext" href="http://www.freeswitch.org">http://www.freeswitch.org</a></pre>
</blockquote>
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