[Freeswitch-users] Skill based routing in mod_callcenter
shishko69 at gmail.com
Tue Jul 19 15:38:24 MSD 2016
I did it using script that dynamically creates tier with agents in
sequential order. Queue would have distribution
strategy sequentially-by-agent-order, and script would populate tier with
most skilled agent first, second skilled agent as second and so on... After
call tier is deleted.
On Mon, Jul 18, 2016 at 11:30 PM Ashwin Rath <ashwinrath at gmail.com> wrote:
> Hi All
> Can i implement skill based routing in mod_callcenter ? can it be done by
> modifying the "tier level" of an agent in a queue ?
> Ashwin Kumar Rath
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> Official FreeSWITCH Sites
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
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