[Freeswitch-users] FreeSWITCH Salesforce integration
ssinyagin at gmail.com
Sat Jul 2 10:23:10 MSD 2016
on inbound calls, you listen to events from your ESL program and
trigger the pop-up in the agent's GUI.
on outbound calls, you call the agent's phone first, and then connect
to the remote side -- also via ESL.
So, you only need to know the Salesforce API and a bit of ESL
programming. Shouldn't be more work than a couple of days for those
who know the API.
You need to make sure that your solution is flexible enough to
accommodate for various endpoints on the agent's side: a desktop
phone, a PSTN line, or a WebRTC client, or some SIP softphone. Then
it's futureproof and easy to modify for new needs.
You can also deploy a GSM gateway and send two-way SMS and voice
traffic and integrate it too :)
On Fri, Jul 1, 2016 at 8:38 PM, Moshe BT <moshe3t at gmail.com> wrote:
> It is probably not a freeswitch question, however as a place to start, does
> anyone have experience in setting up integration of salesforce and
> freeswitch, what documentation best to follow, advice or offline
> consultancy for it.
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> Official FreeSWITCH Sites
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
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