[Freeswitch-users] [ERR] switch_ivr_originate.c:224 sofia/sipinterface_1/ Error Playing File!

[Vallimamod Abdullah]

Hi John,

Can you please give more details on how this error appears? Your dialplan and debug logs will be helpful. 

In the mean time, I have noticed a few things that may help you:

- The current stable version of freeSWITCH is 1.6, You should definitely try with it. The source and repos are available at https://freeswitch.org/confluence/display/FREESWITCH/Installation

- Unless you have altered it, the channel name "sofia/sipinterface_1/" is incomplete, it should be like "sofia/sipinterface_1/dialed_extension". You may need to double check that your dial params are correct and the call was actually made.

- The timeout variables are for playback terminators (when the user presses a key to stop the playback). So they won't help if the call never made it.

- When the call is hanged up during the playback, it is not considered as an error by switch_ivr_play_file()


Best Regards,
-- 
Vallimamod Abdullah
vma at vallimamod.org
.

> On 20 Dec 2016, at 22:41, John.Nowlin at tresta.com wrote:
> 
> FreeSWITCH Version 1.4.26~64bit ( 64bit)
>  
> We receive this error, “[ERR] switch_ivr_originate.c:224 sofia/sipinterface_1/  Error Playing File!” whenever the leg receiving the call hangs up before the extant media can start playing.
>  
> After looking through switch_ivr_originate.c, I tried setting the global variables playback_timeout_sec=10 and playback_timeout_as_success=true but did not see a change in behavior.
>  
>             status = switch_ivr_read(collect->session,
>                                     (uint32_t)len,
>                                     (uint32_t)len,
>                                     collect->file, NULL, buf, sizeof(buf), collect->confirm_timeout, NULL, 0);
>             
>             
>             if (status != SWITCH_STATUS_SUCCESS && status != SWITCH_STATUS_BREAK && status != SWITCH_STATUS_TOO_SMALL) {
>                   switch_log_printf(SWITCH_CHANNEL_SESSION_LOG(collect->session), SWITCH_LOG_ERROR, "%s Error Playing File!\n",
>                                             switch_channel_get_name(channel));
>                   switch_channel_hangup(channel, SWITCH_CAUSE_DESTINATION_OUT_OF_ORDER);
>             }
>  
> Is there some other setting that can inform switch_ivr_originate to not worry about having not played the media after the recipient has hung up?
>  
> john nowlin
> Senior Software Developer
>  
> Tresta
> office: 850.383.7756
> mobile: 850.294.5635
> www.tresta.com
> —
> A Better Phone Experience
>  
>  
>  
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