[Freeswitch-users] Call Recording On Demand for Call Center Queues (mod_callcenter)

[Michael Jerris]

it wouldn't because the calls are already answered

On Monday, April 25, 2016, Shaun Stokes <shaun.stokes at itec-support.co.uk>
wrote:

> Hi Ítalo,
>
>
>
> Unfortunately execute_on_answer doesn’t have any effect if we use this in cc_export_vars or
> in the agents contact field, with or with-out the nolocal: prefix. We have
> replaced our variable ${rec_file} with a fixed recording file path for
> testing purposes so we could rule that out.
>
>
>
> Here’s a list of variables we’ve tried in cc_export_vars and the agents
> contact field for testing purposes:
>
> execute_on_answer=nolocal:record_session
> /usr/local/freeswitch/recordings/test.mp3
>
> execute_on_answer=record_session /usr/local/freeswitch/recordings/test.mp3
>
> execute_on_answer='record_session
> /usr/local/freeswitch/recordings/test.mp3'
>
> api_on_answer=nolocal:uuid_record ${uuid} start
> /usr/local/freeswitch/recordings/test.mp3
>
> api_on_answer=uuid_record ${uuid} start
> /usr/local/freeswitch/recordings/test.mp3
>
> api_on_answer='uuid_record ${uuid} start
> /usr/local/freeswitch/recordings/test.mp3'
>
>
>
> If you or anyone else here has any other ideas that would be a great help
> to us.
>
>
>
> Many Thanks,
>
> Shaun
>
>
>
> *From:* freeswitch-users-bounces at lists.freeswitch.org
> <javascript:_e(%7B%7D,'cvml','freeswitch-users-bounces at lists.freeswitch.org');>
> [mailto:freeswitch-users-bounces at lists.freeswitch.org
> <javascript:_e(%7B%7D,'cvml','freeswitch-users-bounces at lists.freeswitch.org');>]
> *On Behalf Of *Ítalo Rossi
> *Sent:* 22 April 2016 20:47
> *To:* FreeSWITCH Users Help <freeswitch-users at lists.freeswitch.org
> <javascript:_e(%7B%7D,'cvml','freeswitch-users at lists.freeswitch.org');>>
> *Subject:* Re: [Freeswitch-users] Call Recording On Demand for Call
> Center Queues (mod_callcenter)
>
>
>
> Use cc_export_vars
> https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter#mod_callcenter-cc_export_vars
>
>
>
> Or you can set variables in the agent's contact field:
> {myvar=myvalue}user/number
>
>
>
> On Fri, Apr 22, 2016 at 12:25 PM, Shaun Stokes <
> shaun.stokes at itec-support.co.uk
> <javascript:_e(%7B%7D,'cvml','shaun.stokes at itec-support.co.uk');>> wrote:
>
> We have been troubleshooting this further, it seems that this line has no
> effect when using mod_callcenter:
>
> <action application="export"
> data="nolocal:execute_on_answer=record_session ${rec_file}"/>
>
>
>
> This parameter is set in callcenter.conf if we remove this the call
> doesn’t record:
>
> <param name="record-template"
> value="=$${recordings_dir}/${domain_name}/archive/${strftime(%Y)}/${strftime(%b)}/${strftime(%d)}/${uuid}.${record_ext}"/>
>
>
>
> The file path\name from the above matches that of the call we’re trying to
> pause, but it seems we can’t pause the recording if this has been started
> by mod_callcenter, there are no errors. We can only start and pause call
> recording when this isn’t started using mod_callcenter by default.
>
>
>
> Is there any way around this, maybe a different command for mod_callcenter
> that can be executed on the agent leg using dtmf to stop the recording, or
> another way we can start recording after being answered by the agent?
>
>
>
> Thanks,
>
> Shaun
>
>
>
>
>
> *From:* freeswitch-users-bounces at lists.freeswitch.org
> <javascript:_e(%7B%7D,'cvml','freeswitch-users-bounces at lists.freeswitch.org');>
> [mailto:freeswitch-users-bounces at lists.freeswitch.org
> <javascript:_e(%7B%7D,'cvml','freeswitch-users-bounces at lists.freeswitch.org');>]
> *On Behalf Of *Shaun Stokes
> *Sent:* 22 April 2016 14:56
> *To:* FreeSWITCH Users Help <freeswitch-users at lists.freeswitch.org
> <javascript:_e(%7B%7D,'cvml','freeswitch-users at lists.freeswitch.org');>>
> *Subject:* [Freeswitch-users] Call Recording On Demand for Call Center
> Queues (mod_callcenter)
>
>
>
> Hi,
>
>
>
> We’re trying to setup call recording on demand for call center queues
> (mod_callcenter) but are experiencing tremendous trouble. Is it possible
> for the agent to perform pause\resume call recording on mod_callcenter
> calls which are recorded by default upon answer?
>
>
>
> Here’s the important elements of our dialplan:
>
> <condition field="${rec_file}" expression="^(.)+">
>
>                 <action application="set" inline="true"
> data="RECORD_APPEND=true"/>
>
>                 <anti-action application="set" inline="true"
> data="RECORD_APPEND=true"/>
>
>                 <anti-action application="export" inline="true"
> data="rec_file=$${recordings_dir}/${domain_name}/archive/${strftime(%Y)}/${strftime(%b)}/${strftime(%d)}/${uuid}.${record_ext}"/>
>
> </condition>
>
> <condition field="destination_number" expression="^SETUP_RECORDING$">
>
>                 <action application="log" data="INFO Configuring
> bind_digit_action to do recording on this session..."/>
>
>                 <action application="bind_digit_action"
> data="features,*1,exec:execute_extension,START_RECORDING XML
> ${domain_name}"/>
>
>                 <action application="bind_digit_action"
> data="features,*0,exec:execute_extension,STOP_RECORDING XML
> ${domain_name}"/>
>
>                 <action application="digit_action_set_realm" data="
> features"/>
>
> </condition>
>
> <condition field="destination_number" expression="^START_RECORDING$">
>
>                 <action application="log" data="INFO Starting
> recording..."/>
>
>                 <action application="record_session" data="${rec_file}"/>
>
> </condition>
>
> <condition field="destination_number" expression="^STOP_RECORDING$">
>
>                 <action application="log" data="INFO Stopping
> recording..."/>
>
>                 <action application="stop_record_session"
> data="${rec_file}"/>
>
> </condition>
>
> <condition field="destination_number" expression="^837$">
>
> <action application="export"
> data="nolocal:execute_on_answer=record_session ${rec_file}"/>
>
> <action application="set" data="cc_export_vars=rec_file"/>
>
> <action application="set"
> data="bridge_pre_execute_bleg_app=execute_extension"/>
>
> <action application="set"
> data="bridge_pre_execute_bleg_data=SETUP_RECORDING XML ${domain_name}"/>
>
> <action application="callcenter" data="Test-bench at tester"/>
>
> </condition>
>
>
>
> Here’s the log of the call as it comes in:
>
> SET [RECORD_APPEND]=[true]
>
> Configuring bind_digit_action to do recording on this session...
>
> Digit parser DPTOOLS: binding *1/features/0 callback: 0x7f37720eed10 data:
> 0x7f367c7dd918
>
> Digit parser DPTOOLS: binding *0/features/0 callback: 0x7f37720eed10 data:
> 0x7f367c7ddab8
>
> Digit parser DPTOOLS: Setting realm to 'features'
>
> EXPORT (export_vars) (REMOTE ONLY) [execute_on_answer]=[record_session
> /usr/local/freeswitch/recordings/tester/archive/2016/Apr/22/cce7b636-088c-11e6-9458-f7ab40b1257a.mp3]
>
>
>
> The call is then answered by the agent, we see the recording file has been
> created, the agent presses *0 but the call continues recording, log as
> follows:
>
> SET [RECORD_APPEND]=[true]
>
> RTP RECV DTMF *:1536
>
> RTP RECV DTMF 0:1536
>
> Stopping recording...
>
>
> stop_record_session(/usr/local/freeswitch/recordings/tester/archive/2016/Apr/22/cce7b636-088c-11e6-9458-f7ab40b1257a.mp3)
>
>
>
>
>
> The configuration looks as though it should work, any ideas? Is there
> another method we should be using?
>
>
>
> Many Thanks,
>
> Shaun
>
>
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> --
>
> Ítalo Rossi
>
> italo at freeswitch.org
> <javascript:_e(%7B%7D,'cvml','italo at freeswitch.org');>
>
>
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