it wouldn't because the calls are already answered<span></span><br><br>On Monday, April 25, 2016, Shaun Stokes <<a href="mailto:shaun.stokes@itec-support.co.uk">shaun.stokes@itec-support.co.uk</a>> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Hi
</span><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Ítalo,<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Unfortunately execute_on_answer doesn’t have any effect if we use this in
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">cc_export_vars or in the agents contact field, with or with-out the nolocal: prefix. We have replaced our variable ${rec_file} with a fixed recording file path for testing purposes so we
could rule that out.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Here’s a list of variables we’ve tried in cc_export_vars and the agents contact field for testing purposes:<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">execute_on_answer=nolocal:record_session /usr/local/freeswitch/recordings/test.mp3<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">execute_on_answer=record_session /usr/local/freeswitch/recordings/test.mp3<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">execute_on_answer='record_session /usr/local/freeswitch/recordings/test.mp3'<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">api_on_answer=nolocal:uuid_record ${uuid} start /usr/local/freeswitch/recordings/test.mp3<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">api_on_answer=uuid_record ${uuid} start /usr/local/freeswitch/recordings/test.mp3<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">api_on_answer='uuid_record ${uuid} start /usr/local/freeswitch/recordings/test.mp3'<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">If you or anyone else here has any other ideas that would be a great help to us.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Many Thanks,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Shaun</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <a href="javascript:_e(%7B%7D,'cvml','freeswitch-users-bounces@lists.freeswitch.org');" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a> [mailto:<a href="javascript:_e(%7B%7D,'cvml','freeswitch-users-bounces@lists.freeswitch.org');" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a>]
<b>On Behalf Of </b>Ítalo Rossi<br>
<b>Sent:</b> 22 April 2016 20:47<br>
<b>To:</b> FreeSWITCH Users Help <<a href="javascript:_e(%7B%7D,'cvml','freeswitch-users@lists.freeswitch.org');" target="_blank">freeswitch-users@lists.freeswitch.org</a>><br>
<b>Subject:</b> Re: [Freeswitch-users] Call Recording On Demand for Call Center Queues (mod_callcenter)<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal">Use cc_export_vars <a href="https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter#mod_callcenter-cc_export_vars" target="_blank">https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter#mod_callcenter-cc_export_vars</a><u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Or you can set variables in the agent's contact field: {myvar=myvalue}user/number<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal">On Fri, Apr 22, 2016 at 12:25 PM, Shaun Stokes <<a href="javascript:_e(%7B%7D,'cvml','shaun.stokes@itec-support.co.uk');" target="_blank">shaun.stokes@itec-support.co.uk</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">We have been troubleshooting this further, it seems that this line has no effect when using mod_callcenter:</span><u></u><u></u></p>
<p class="MsoNormal" style="text-indent:36.0pt">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><action application="export" data="nolocal:execute_on_answer=record_session ${rec_file}"/></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">This parameter is set in callcenter.conf if we remove this the call doesn’t record:</span><u></u><u></u></p>
<p class="MsoNormal" style="text-indent:36.0pt">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><param name="record-template" value="=$${recordings_dir}/${domain_name}/archive/${strftime(%Y)}/${strftime(%b)}/${strftime(%d)}/${uuid}.${record_ext}"/></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">The file path\name from the above matches that of the call we’re trying to pause, but it seems we can’t
pause the recording if this has been started by mod_callcenter, there are no errors. We can only start and pause call recording when this isn’t started using mod_callcenter by default.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Is there any way around this, maybe a different command for mod_callcenter that can be executed on
the agent leg using dtmf to stop the recording, or another way we can start recording after being answered by the agent?</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Thanks,</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Shaun</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">
<a href="javascript:_e(%7B%7D,'cvml','freeswitch-users-bounces@lists.freeswitch.org');" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a> [mailto:<a href="javascript:_e(%7B%7D,'cvml','freeswitch-users-bounces@lists.freeswitch.org');" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a>]
<b>On Behalf Of </b>Shaun Stokes<br>
<b>Sent:</b> 22 April 2016 14:56<br>
<b>To:</b> FreeSWITCH Users Help <<a href="javascript:_e(%7B%7D,'cvml','freeswitch-users@lists.freeswitch.org');" target="_blank">freeswitch-users@lists.freeswitch.org</a>><br>
<b>Subject:</b> [Freeswitch-users] Call Recording On Demand for Call Center Queues (mod_callcenter)</span><u></u><u></u></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Hi,</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">We’re trying to setup call recording on demand for call center queues (mod_callcenter) but are experiencing
tremendous trouble. Is it possible for the agent to perform pause\resume call recording on mod_callcenter calls which are recorded by default upon answer?</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Here’s the important elements of our dialplan:</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><condition field="${rec_file}" expression="^(.)+"></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> <action application="set" inline="true" data="RECORD_APPEND=true"/></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> <anti-action application="set" inline="true" data="RECORD_APPEND=true"/></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> <anti-action application="export" inline="true" data="rec_file=$${recordings_dir}/${domain_name}/archive/${strftime(%Y)}/${strftime(%b)}/${strftime(%d)}/${uuid}.${record_ext}"/></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"></condition></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><condition field="destination_number" expression="^SETUP_RECORDING$"></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> <action application="log" data="INFO Configuring bind_digit_action to do recording
on this session..."/></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> <action application="bind_digit_action" data="features,*1,exec:execute_extension,START_RECORDING
XML ${domain_name}"/></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> <action application="bind_digit_action" data="features,*0,exec:execute_extension,STOP_RECORDING
XML ${domain_name}"/></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> <action application="digit_action_set_realm" data=" features"/></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"></condition></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><condition field="destination_number" expression="^START_RECORDING$"></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> <action application="log" data="INFO Starting recording..."/></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> <action application="record_session" data="${rec_file}"/></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"></condition></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><condition field="destination_number" expression="^STOP_RECORDING$"></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> <action application="log" data="INFO Stopping recording..."/></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> <action application="stop_record_session" data="${rec_file}"/></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"></condition></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><condition field="destination_number" expression="^837$"></span><u></u><u></u></p>
<p class="MsoNormal" style="text-indent:36.0pt">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><action application="export" data="nolocal:execute_on_answer=record_session ${rec_file}"/></span><u></u><u></u></p>
<p class="MsoNormal" style="text-indent:36.0pt">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><action application="set" data="cc_export_vars=rec_file"/></span><u></u><u></u></p>
<p class="MsoNormal" style="text-indent:36.0pt">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><action application="set" data="bridge_pre_execute_bleg_app=execute_extension"/></span><u></u><u></u></p>
<p class="MsoNormal" style="text-indent:36.0pt">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><action application="set" data="bridge_pre_execute_bleg_data=SETUP_RECORDING XML ${domain_name}"/></span><u></u><u></u></p>
<p class="MsoNormal" style="text-indent:36.0pt">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><action application="callcenter" data="Test-bench@tester"/></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"></condition></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Here’s the log of the call as it comes in:</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">SET [RECORD_APPEND]=[true]</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Configuring bind_digit_action to do recording on this session...</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Digit parser DPTOOLS: binding *1/features/0 callback: 0x7f37720eed10 data: 0x7f367c7dd918</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Digit parser DPTOOLS: binding *0/features/0 callback: 0x7f37720eed10 data: 0x7f367c7ddab8</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Digit parser DPTOOLS: Setting realm to 'features'</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">EXPORT (export_vars) (REMOTE ONLY) [execute_on_answer]=[record_session /usr/local/freeswitch/recordings/tester/archive/2016/Apr/22/cce7b636-088c-11e6-9458-f7ab40b1257a.mp3]</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">The call is then answered by the agent, we see the recording file has been created, the agent presses
*0 but the call continues recording, log as follows:</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">SET [RECORD_APPEND]=[true]</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">RTP RECV DTMF *:1536</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">RTP RECV DTMF 0:1536</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Stopping recording...</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">stop_record_session(/usr/local/freeswitch/recordings/tester/archive/2016/Apr/22/cce7b636-088c-11e6-9458-f7ab40b1257a.mp3)</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">The configuration looks as though it should work, any ideas? Is there another method we should be using?</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Many Thanks,</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Shaun</span><u></u><u></u></p>
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<p class="MsoNormal"><br>
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<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">-- <u></u><u></u></p>
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<p class="MsoNormal">Ítalo Rossi<u></u><u></u></p>
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<p class="MsoNormal"><a href="javascript:_e(%7B%7D,'cvml','italo@freeswitch.org');" target="_blank">italo@freeswitch.org</a><u></u><u></u></p>
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</div>
<p class="MsoNormal"><br>
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This message has been checked for all known viruses by MessageLabs Virus Scanning Service.<br>
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______________________________________________________________________<br>
This message has been checked for all known viruses by MessageLabs Virus Scanning Service.<br>
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</blockquote>