[Freeswitch-users] callcenter does not exit if all agents are 'In a queue call'

Vik Killa vipkilla at gmail.com
Mon Mar 9 17:23:25 MSK 2015


Hello,
I'm trying to configured callcenter to exit app and return to dialplan IF
all agents are currently on a call.
I've tried many different strategies and timeouts to very low (like 1
second)
Still the call will sit in the queue.
I've tested this in callback mode with an external agent (outbound call)
The agent's state is 'In a queue call'

This seems like an obvious feature one would need from callcenter, yet I
cannot figure out how to configure callcenter this way.

Thanks in advance.
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