[Freeswitch-users] how can i keep A-LEG do not hangup

ax lyb ax.lyb.lei at gmail.com
Thu Jan 15 10:52:16 MSK 2015

     recently i write a small program based freeswitch, in this program i only do things like callcenter mod,
here is what i do:

   1. originate a call (“ originate sofia/gateway/gw01/xxxx my-out-call XML default”), in the default.xml,
      i already config it as follow:

           <extension name=“my-call-out">
 65         <condition field="destination_number" expression="^my-call-out$">
 66             <action application="socket" data=" async full"/>
 67             <!--    <action application="log" data="This is ax-call-out-park"/>
 68                         <action application="answer" />
 69             <action application="playback" data="/usr/local/freeswitch/sounds/1.wav"/>
 71             <action application="park" data=""/> -->
 72         </condition>
 73     </extension>
    2.  when call-out-destination customer pick up the call, i control the flow to playback a wav file, then ,
         bridge the call to a free agent while the wav file play over in CHANNEL_EXECUTE_COMPLETE,
         these steps run normally ok.

   3. the question is : if i have two agent in one moment, and this time i have 3 or > 3  out-call to bridge, 
       i’ll leave the other call do nothing,for i can not get more free agents to service; some special scene
      is i have two agents (A1,A2) service 3 call (C1,C2,C3), A1 service C1, A2 service C2,then C3 is only 
      A-LEG when play over a wav file,about 100 seconds later, C3 is hangup(it’s not user hangup manually),
     how can i do make the C3 call not hangup until i get a free agent to service it?

 any suggest is appreciate,

    ax.lyb.lei at gmail.com <mailto:ax.lyb.lei at gmail.com>
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