[Freeswitch-users] Pickup from a Queue - mod_callcenter

[Raphael Lechner]

Hi Shaun,

Thanks!!! I like your solution.
It’s much better then using my script with database and intercept.

Raphael

> On 28 Aug 2015, at 12:52, Shaun Stokes <shaun.stokes at itec-support.co.uk> wrote:
> 
> Hi Raphael,
> 
> If you're using the pickup module:
> https://freeswitch.org/confluence/display/FREESWITCH/mod_dptools%3A+pickup
> 
> We managed to work around this problem by adding the pickup group name (this could be a UUID) to the contact for the agent, example:
> <agent name="222 at mydomain.com" type="callback" contact="{call_timeout=10}user/222 at mydomain.com,pickup/pickupgroupname" status="Available" no-answer-delay-time="10" max-no-answer="0" wrap-up-time="10" reject-delay-time="10" busy-delay-time="10" />
> 
> Hope this helps for you too.
> 
> Thanks,
> Shaun
> 
> -----Original Message-----
> From: freeswitch-users-bounces at lists.freeswitch.org [mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of Raphael Lechner
> Sent: 28 August 2015 10:06
> To: FreeSWITCH Users Help <freeswitch-users at lists.freeswitch.org>
> Subject: [Freeswitch-users] Pickup from a Queue - mod_callcenter
> 
> Hi,
> 
> We have a customer that want to Pickup from time to time a call from a queue. 
> It seems that picking up a call from a Queue is not intended to be used in combination with a Queue or I’m wrong with that?
> 
> I created a solution for that customer that store the UUID in a database via a python script before the caller gets into the queue and a function to retrieve that UUID if the caller is still in the queue and to pick up with that UUID.
> After the call get answered the UUID get deleted.
> 
> This function is working fine, but maybe somebody knows a better way to picking up calls from a Queue?
> 
> Thanks in advance,
> Raphael
> 
> 
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