[Freeswitch-users] Pickup from a Queue - mod_callcenter

[Shaun Stokes]

Hi Raphael,

If you're using the pickup module:
https://freeswitch.org/confluence/display/FREESWITCH/mod_dptools%3A+pickup

We managed to work around this problem by adding the pickup group name (this could be a UUID) to the contact for the agent, example:
<agent name="222 at mydomain.com" type="callback" contact="{call_timeout=10}user/222 at mydomain.com,pickup/pickupgroupname" status="Available" no-answer-delay-time="10" max-no-answer="0" wrap-up-time="10" reject-delay-time="10" busy-delay-time="10" />

Hope this helps for you too.

Thanks,
Shaun

-----Original Message-----
From: freeswitch-users-bounces at lists.freeswitch.org [mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of Raphael Lechner
Sent: 28 August 2015 10:06
To: FreeSWITCH Users Help <freeswitch-users at lists.freeswitch.org>
Subject: [Freeswitch-users] Pickup from a Queue - mod_callcenter

Hi,

We have a customer that want to Pickup from time to time a call from a queue. 
It seems that picking up a call from a Queue is not intended to be used in combination with a Queue or I’m wrong with that?

I created a solution for that customer that store the UUID in a database via a python script before the caller gets into the queue and a function to retrieve that UUID if the caller is still in the queue and to pick up with that UUID.
After the call get answered the UUID get deleted.

This function is working fine, but maybe somebody knows a better way to picking up calls from a Queue?

Thanks in advance,
Raphael


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