[Freeswitch-users] still Waiting for a queue call while outbound

[Regis M]

Hi,
mod_callcenter handles call and agent state when calls pass throw it... so,
outbound call are not "seen".
It's a little sad, but it's a big advantage that the contact point is only
simple endpoint, and not a big strange stuff like in asterisk. You could
manage it as you want with some dialplan adaptation
You have to manage yourself the state of the agent to put it On break
(status) or you could also change is state (In a queue call) to simulate
the incoming call..
you could do that with [callcenter_config agent set ...] +
execute_on_answer + execute_on_hangup (to put it back Available) + a little
specific dialplan for his outgoing calls.
That's the way we do.

Regards



2013/3/26 Jimmy Chang <chang33.tw at gmail.com>

>  Hi,
>
> We have a agent login to a callcenter and set available for the queue call.
> While the agent makes a outbound call, why does the queue call still
> dispatch to the agent?
> Does that mean we should set the agent logout the queue while making a
> call?
>
> Thanks.
> Jimmy
>
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