<div dir="ltr"><div><div><div><div>Hi,<br></div>mod_callcenter handles call and agent state when calls pass throw it... so, outbound call are not "seen". <br>It's a little sad, but it's a big advantage that the contact point is only simple endpoint, and not a big strange stuff like in asterisk. You could manage it as you want with some dialplan adaptation<br>
</div>You have to manage yourself the state of the agent to put it On break (status) or you could also change is state (In a queue call) to simulate the incoming call..<br></div>you could do that with [callcenter_config agent set ...] + execute_on_answer + execute_on_hangup (to put it back Available) + a little specific dialplan for his outgoing calls.<br>
</div><div>That's the way we do.<br><br></div>Regards<br><div><div> <br></div></div></div><div class="gmail_extra"><br><br><div class="gmail_quote">2013/3/26 Jimmy Chang <span dir="ltr"><<a href="mailto:chang33.tw@gmail.com" target="_blank">chang33.tw@gmail.com</a>></span><br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div text="#000000" bgcolor="#FFFFFF">
<font face="Arial">Hi,<br>
<br>
We have a agent login to a callcenter and set available for the
queue call.<br>
While the agent makes a outbound call, why does the queue call
still dispatch to the agent?<br>
Does that mean we should set the agent logout the queue while
making a call?<br>
<br>
Thanks.<span class="HOEnZb"><font color="#888888"><br>
Jimmy<br>
</font></span></font>
</div>
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