[Freeswitch-users] help on mod_callcenter

[Antonio Teixeira]

Hello Not a Perl fan so i will assume everything is OK from a sytanx 
point of view.

Now dont do
my $result = $fs->api("callcenter_config queue list members acd at default");
print $result;

The trick here is that the program will only monitor events it will not 
send .. so

#!/usr/bin/perl
use ESL;
our $host = "10.1.30.236";
our $port = 8021;
our $password = "ClueCon";

my $fs = new ESL::ESLconnection($host, $port, $password);

# Listen to All events
if($fs->connected()){
     $fs->events("plain","all");
}

while($fs->connected()){

print "while\n";
my $reply = $fs->recvEventTimed(1000);

if($reply){

     //just print the event here
     e.serialize()
}
}


Now with a soft phone call the call center you should start receiving 
events then you just need to narrow it down
If this doesn't work try the following:

You are capturing ALL FS events this means you will get stuff like 
HEARTBEAT and so on if you *dont* RECEIVE anything there is a problem 
with your script.

First get the basic right , make the program connecr and listen for all 
events.
Then tackle the callcenter part ..

Todo :

Get the program syntax right

You are registering to get all the events from freeswitch

You are making a loop while($fs->connected()){ you program cant exit 
"normally" unless you lost the connection from FS

You MUST receive something from FS , this is _mandatory_

All the ESL commands are here
http://wiki.freeswitch.org/wiki/Event_Socket_Library
http://wiki.freeswitch.org/wiki/Event_Socket_Library#Simple_Perl_Example


Just keep trying esl requires more work than normal "libraries" but its 
worth it also read the ESL manual.

Antonio


On 6/21/13 10:58 AM, Ashish gautam wrote:
> I have done this in a perl script:
>
> #!/usr/bin/perl
> use ESL;
> our $host = "10.1.30.236";
> our $port = 8021;
> our $password = "ClueCon";
>
> my $fs = new ESL::ESLconnection($host, $port, $password);
> # Listen to All events
> if($fs->connected()){
> $fs->events("plain","all");
> }
>
>
> while($fs->connected()){
> print "while\n";
> my $reply = $fs->recvEventTimed(1000);
> if($reply){
> my $event_name = $reply->getHeader("CC-Action");
> if($event_name eq 'member-queue-start'){
> my $session_uuid = $reply->getHeader("CC-Member-Session-UUID");
> my $session_cnum = $reply->getHeader("CC-Member-CID-Number");
> }
> }
> }
> 1;
>
> The script ends showing nothing. Where is the problem?
> On Fri, Jun 21, 2013 at 2:42 PM, Antonio Teixeira 
> <eagle.antonio at gmail.com <mailto:eagle.antonio at gmail.com>> wrote:
>
>     Callcenter Events
>     http://wiki.freeswitch.org/wiki/Mod_callcenter#Events
>
>     ESL Inbound
>     http://wiki.freeswitch.org/wiki/Mod_event_socket#Inbound
>
>     The trick
>     Make a program in *whatever* ( extra points for doing it in asm)
>     Connect to FS send send "gimme all the events" or you can narrow
>     it down a bit ...
>     And handle the events on your code
>
>     " Taken from a old script of mine "
>
>     con = ESLconnection("192.168.0XXXXXX","8021","ClueCon")
>
>     if con.connected:
>
>         // Gimme all the events OR you can narrow this ...
>         con.events("plain", "all");
>
>         while con.connected():
>             e = con.recvEventTimed(1000)
>
>             if e and e.getHeader("Event-Name") == 'CUSTOM' and
>     e.getHeader("Event-Subclass") == 'callcenter::info':
>
>
>
>
>     On 6/21/13 9:56 AM, Ashish gautam wrote:
>>     Hi,
>>
>>     I am working with mod_callcenter. I want FS to send event data to
>>     an external script on two events when they happen. first when a
>>     caller is just answered and is in waiting state. Second, when he
>>     is connected to any agent.
>>
>>     I have written this line in the dialplan:
>>
>>     <action application="socket" data="127.0.0.1:8022
>>     <http://127.0.0.1:8022> async full"/>
>>
>>     is it going to do something?
>>
>>     Please throw some light on it.
>>
>>     -- 
>>     Ashish Gautam
>>
>>
>>
>>
>>     _________________________________________________________________________
>>     Professional FreeSWITCH Consulting Services:
>>     consulting at freeswitch.org  <mailto:consulting at freeswitch.org>
>>     http://www.freeswitchsolutions.com
>>
>>     
>>     
>>
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>>
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>
>     _________________________________________________________________________
>     Professional FreeSWITCH Consulting Services:
>     consulting at freeswitch.org <mailto:consulting at freeswitch.org>
>     http://www.freeswitchsolutions.com
>
>     
>     
>
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>
> -- 
> Ashish Gautam
>
> Nucleus Microsystems (Pvt.) Ltd.
>
> Ph. 011 47574758
>
>
> _________________________________________________________________________
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> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
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