[Freeswitch-users] Transfer / Forward calls - from an operator to an extension after the call is picked

[Ravi]

Thanks again, Nandy. The TRANSFER and HOLD buttons have been there for 
long, but went unnoticed :) For some reason, I was thinking that there 
should be some provision in freeswitch to transfer calls. But it has 
turned out to be much simpler. I have Grandstream phones, and I am able 
to transfer calls.
Since this solution worked, I have not checked the default.xml for call 
transfers. I shall check them soon.

Thanks.
Ravi


On 20/08/13 1:53 AM, Nandy Dagondon wrote:
> Hi Ravi,
>
> Nice to know it helped. What  you're describing is Supervised Call 
> Transfer. Locate your phone's HOLD and TRANSFER buttons.
> 1. Press HOLD to place the caller on-hold. She'll enjoy the music :-)
> 2. You'll hear a dialtone. Dial extension 1010. Talk to the 3rd party.
> 3. If she accepts it, press the TRANSFER button then hang-up.
> 4. If not, press the HOLD button to resume talking to the caller.
>
> For analog phones, the vanilla default.xml dialplan has an example in 
> the Local extension section what keys are bound to call transfers.
>
> /Nandy
>
>
> On Tue, Aug 20, 2013 at 1:42 AM, Ravi <sravi123 at yahoo.com 
> <mailto:sravi123 at yahoo.com>> wrote:
>
>     Thank you Nandy for the response. It helped, and I am able to
>     route calls.
>
>     I am able to transfer the call, when it comes in, to the operator
>     through Freeswitch. After the operator takes the call, the
>     operator talks to the caller for a couple of minutes, and then has
>     to transfer the call to one of the extensions say 1010. How is
>     that done ? Or as a simple case, how can i transfer a call that I
>     have received to another extension ?
>
>     Perhaps this is very easy, but I am not sure where to find this
>     information.
>
>     Thanks.
>     Ravi
>
>
>     On 19/08/13 9:24 AM, Nandy Dagondon wrote:
>>     Hi,
>>
>>     1. Copy your working dialplan entry.
>>     2. Add <condition field="caller_id_number" data="4302000"/>
>>     3. Change the bridge/transfer application to connect to the operator
>>
>>     Take note to place the above entry ahead of your working entry. I
>>     hope this helps.
>>     /Nandy
>>
>>
>>     On Sun, Aug 18, 2013 at 8:01 PM, Ravi <sravi123 at yahoo.com
>>     <mailto:sravi123 at yahoo.com>> wrote:
>>
>>         Hello Everyone !
>>
>>         I have successfully configured my PRI connection. I am able
>>         to send and receive calls. Now I am trying to have an
>>         operator handle one number - say 4302000. When any call is
>>         received the operator will talk to the caller and need to
>>         transfer the call to an extension. I tried looking at
>>         dialplan documentation, and I think I find only instances
>>         where the transfer is done within the program and not when
>>         some one picks up the call.
>>
>>         Can some one please point me to right place/ documents where
>>         I can find information regarding this.
>>
>>         I did find a link with some similar request, but the
>>         information is limited.
>>         http://lists.freeswitch.org/pipermail/freeswitch-users/2012-October/088579.html
>>
>>         Thanks for your help.
>>         Ravi
>>
>>
>>
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