[Freeswitch-users] Transfer / Forward calls - from an operator to an extension after the call is picked

[Nandy Dagondon]

Hi Ravi,

Nice to know it helped. What  you're describing is Supervised Call
Transfer. Locate your phone's HOLD and TRANSFER buttons.
1. Press HOLD to place the caller on-hold. She'll enjoy the music :-)
2. You'll hear a dialtone. Dial extension 1010. Talk to the 3rd party.
3. If she accepts it, press the TRANSFER button then hang-up.
4. If not, press the HOLD button to resume talking to the caller.

For analog phones, the vanilla default.xml dialplan has an example in the
Local extension section what keys are bound to call transfers.

/Nandy


On Tue, Aug 20, 2013 at 1:42 AM, Ravi <sravi123 at yahoo.com> wrote:

>  Thank you Nandy for the response. It helped, and I am able to route
> calls.
>
> I am able to transfer the call, when it comes in, to the operator through
> Freeswitch. After the operator takes the call, the operator talks to the
> caller for a couple of minutes, and then has to transfer the call to one of
> the extensions say 1010. How is that done ? Or as a simple case, how can i
> transfer a call that I have received to another extension ?
>
> Perhaps this is very easy, but I am not sure where to find this
> information.
>
> Thanks.
> Ravi
>
>
> On 19/08/13 9:24 AM, Nandy Dagondon wrote:
>
>  Hi,
>
> 1. Copy your working dialplan entry.
>  2. Add <condition field="caller_id_number" data="4302000"/>
>  3. Change the bridge/transfer application to connect to the operator
>
>  Take note to place the above entry ahead of your working entry. I hope
> this helps.
>  /Nandy
>
>
> On Sun, Aug 18, 2013 at 8:01 PM, Ravi <sravi123 at yahoo.com> wrote:
>
>>  Hello Everyone !
>>
>> I have successfully configured my PRI connection. I am able to send and
>> receive calls. Now I am trying to have an operator handle one number - say
>> 4302000. When any call is received the operator will talk to the caller and
>> need to transfer the call to an extension. I tried looking at dialplan
>> documentation, and I think I find only instances where the transfer is done
>> within the program and not when some one picks up the call.
>>
>> Can some one please point me to right place/ documents where I can find
>> information regarding this.
>>
>> I did find a link with some similar request, but the information is
>> limited.
>>
>> http://lists.freeswitch.org/pipermail/freeswitch-users/2012-October/088579.html
>>
>> Thanks for your help.
>> Ravi
>>
>>
>>
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>>
>> 
>> 
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>
>
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>
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