[Freeswitch-users] mod_callcenter problem

[Wagner]

Hello Gabriel,

this is the dialplan:

<extension>
       <condition field="destination_number" expression="^(4001)$">
                  <action application="set" data="caller_id_name=Support"/>
               <action application="callcenter" data="support at default"/>
       </condition>
</extension>

and now another thing i noticed

2012-02-22 17:29:51.444732 [WARNING] mod_dptools.c:3295 Can't find user
[1001 at default]
2012-02-22 17:29:51.444732 [NOTICE] switch_ivr_originate.c:2459 Cannot
create outgoing channel of type [user] cause: [SUBSCRIBER_ABSENT]

but if I call directly to 1001 it rings

Thanks



2012/2/22 Gabriel Gunderson <gabe at gundy.org>

> On Sun, Feb 19, 2012 at 10:36 AM, Wagner <wagnerspi at gmail.com> wrote:
> > I've set some groups in mod_callcenter, but when a call goes to a queue,
> the
> > call keep playing the music on hold as if there are no agent available
> and I
> > got this message in the log
> >
> > mod_callcenter.c:1049 Updated Agent 1001 at default set status = Logged Out
> > mod_callcenter.c:1049 Updated Agent 1001 at default set uuid =
> > mod_callcenter.c:1697 Agent 1001 at default Origination Canceled : NONE
> > mod_callcenter.c:1049 Updated Agent 1001 at default set state = Waiting
> >
> > why the call isn't tranffered to the agent?
>
> More info would help. Can we see the dial plan this is being used? Or,
> any other info that might give us some context?
>
> Thanks,
> Gabe
>
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