Hello Gabriel,<br><br>this is the dialplan:<br><br><extension><br> <condition field="destination_number" expression="^(4001)$"><br> <action application="set" data="caller_id_name=Support"/><br>
<action application="callcenter" data="support@default"/><br> </condition><br></extension><br><br>and now another thing i noticed<br><br>2012-02-22 17:29:51.444732 [WARNING] mod_dptools.c:3295 Can't find user [1001@default]<br>
2012-02-22 17:29:51.444732 [NOTICE] switch_ivr_originate.c:2459 Cannot create outgoing channel of type [user] cause: [SUBSCRIBER_ABSENT]<br><br>but if I call directly to 1001 it rings<br><br>Thanks<br><br><br><br><div class="gmail_quote">
2012/2/22 Gabriel Gunderson <span dir="ltr"><<a href="mailto:gabe@gundy.org">gabe@gundy.org</a>></span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div class="HOEnZb">
<div class="h5">On Sun, Feb 19, 2012 at 10:36 AM, Wagner <<a href="mailto:wagnerspi@gmail.com">wagnerspi@gmail.com</a>> wrote:<br>
> I've set some groups in mod_callcenter, but when a call goes to a queue, the<br>
> call keep playing the music on hold as if there are no agent available and I<br>
> got this message in the log<br>
><br>
> mod_callcenter.c:1049 Updated Agent 1001@default set status = Logged Out<br>
> mod_callcenter.c:1049 Updated Agent 1001@default set uuid =<br>
> mod_callcenter.c:1697 Agent 1001@default Origination Canceled : NONE<br>
> mod_callcenter.c:1049 Updated Agent 1001@default set state = Waiting<br>
><br>
> why the call isn't tranffered to the agent?<br>
<br>
</div></div>More info would help. Can we see the dial plan this is being used? Or,<br>
any other info that might give us some context?<br>
<br>
Thanks,<br>
Gabe<br>
<br>
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