[Freeswitch-users] callcenter with external agents

[Raimund Sacherer]

Hello, 

we have done this sort of thing in our Brazilian Call center, once for the Carnival (because nobody could come to work) and once because the region was flooded (and also nobody could come to work). 

It worked very well for us, but you should increase the call_timeout, we used 30 seconds, as sometimes call_setup can be quite slow. 


Did you get the setup working for internal phones? If not paste your Queue configuration, "max wait of 0 sec" does not sound right, it might just be that you did not have configured the max_wait_time and max_wait_time_with_no_agent correctly. We have 300 seconds (5 minutes) wait time configured, which, in our case, is almost never reached, 

Best regards, 
Raimund 


----- Original Message -----

From: "Juan Pablo L." <jpablolorenzetti at hotmail.com> 
To: freeswitch-users at lists.freeswitch.org 
Sent: Jueves, 13 de Diciembre 2012 19:31:03 
Subject: [Freeswitch-users] callcenter with external agents 


Hi, i m trying to set up a callcenter but the lines for the agents are mobile phones in a mobile network and are not attached to freeswitch, i m trying to set it up with the following: 



<agent name="1000 at default" type="callback" contact="[call_timeout=10]sofia/external-huawei_gw/XXXXXX" status="Available" max-no-answer="3" wrap-up-t ime="10" reject-delay-time="10" busy-delay-time="60" /> 


XXXXX being the mobile number but i m getting the following error: 


Member 2018 <2018> in queue 'callcenter at default' reached max wait of 0 sec. with no agent plus join grace period of 5 sec. 


and i see that freeswitch does not even try to dial out to the trunk. 


i m wondering if configuring it the way i need it is even possible as i think the problem may reside in the fact that freeswitch does not actually see the agent registered. thanks!! 
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