[Freeswitch-users] mod_callcenter related questions
Stefan.Weigel at allianz-warranty.com
Tue Jan 18 11:56:39 MSK 2011
I'm playing around with mod_callcenter and hitting some questions:
* what means position and level in tier configuration ? Is it only related to queue parameter 'strategy' ?
* having more than one agent in a queue logged in only the first agents phone rings for tier_rule_wait_seconds but the call is not directed to the next tier/agent logged in to the queue
* is it possible to configure overflow destinations means if a call isn't answered in a certain queue it's overflowing to another queue ?
Any help would be nice.
Thanks in advance and best regards
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