[Freeswitch-users] mod_callcenter related questions

Weigel, Stefan Stefan.Weigel at allianz-warranty.com
Tue Jan 18 11:56:39 MSK 2011

Hi all,

I'm playing around with mod_callcenter and hitting some questions:

*         what means position and level in tier configuration ? Is it only related to queue parameter 'strategy' ?

*         having more than one agent in a queue logged in only the first agents phone rings for tier_rule_wait_seconds but the call is not directed to the next tier/agent logged in to the queue

*         is it possible to configure overflow destinations means if a call isn't answered in a certain queue it's overflowing to another queue ?

Any help would be nice.

Thanks in advance and best regards


-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20110118/af3085f1/attachment-0001.html 

More information about the FreeSWITCH-users mailing list