[Freeswitch-users] Shared Line exprience with Polycom - how to get it to work

Wed Nov 10 13:46:07 PST 2010

Hello,

we followed the advices in
    http://wiki.freeswitch.org/wiki/Shared_Line_Appearance
and set
  <param name="manage-shared-appearance" value="true"/>
in the internal profile. Also presence handling is enabled.

In the Polycom phone settings we set
    reg.1.type="shared"
    reg.1.bargeInEnabled="1"
    reg.1.callsPerLineKey="1"
according to the wiki and the Polycom documentation

In phone1.cfg we set
    divert.1.sharedDisabled="0"

and in sip.cfg we set
    call.shared.disableDivert="1"
    reg.1.bargeInEnabled="1"

When we call the destination number,
 - both phones ring
 - we pick up one phone
 - other phone stops ringing
 - we press "hold" on the active phone
 - nothings happens to the other phone

Are we doing something wrong here? We work with Polycom FW 3.2.3 and
Freeswitch GIT compiled last friday.

Strange is, that Freeswitch shows a number of error messages related to
SQL (we use ODBC), although all SQL statements are valid and can be
sucessfully executed on the MySQL CLI. Also we do see records in
sip_dialogs but not a single record in sip_presence.

Any hints? What did you do to get this working?

Here are the error messages from freeswitch.log
==================================
2010-11-10 17:09:13.329549 [ERR] sofia_presence.c:721 STATE SQL update
sip_dialogs set call_info='appearance-index=1',call_info_state='idle'
where hostname='mydomain.org' and
uuid='d80df99a-ece4-11df-ab6f-f761d81a6b8a'
2010-11-10 17:09:13.329549 [ERR] sofia_presence.c:728 PROCESS PRESENCE EVENT
2010-11-10 17:09:13.329549 [ERR] sofia_presence.c:1925 PRES SQL select
sip_from_user,sip_from_host,call_info,call_info_state,uuid from
sip_dialogs where hostname='mydomain.org' and sip_from_user='4702' and
sip_from_host='mydomain.org'
2010-11-10 17:09:13.329549 [ERR] sofia_presence.c:1946 PRES SQL select
call_id,expires,sub_to_user,sub_to_host,event from sip_subscriptions
where expires > -1 and hostname='mydomain.org' and sub_to_user='4702'
and sub_to_host='mydomain.org' and (event='call-info' or event='line-seize')
2010-11-10 17:09:13.329549 [ERR] sofia_presence.c:1773 SLA3: 0
[call_id]=[a1859461-5362d6a6-c25a8bff at 172.xx.xx.xx]
2010-11-10 17:09:13.329549 [ERR] sofia_presence.c:1773 SLA3: 1
[expires]=[1289412326]
2010-11-10 17:09:13.329549 [ERR] sofia_presence.c:1773 SLA3: 2
[sub_to_user]=[4702]
2010-11-10 17:09:13.329549 [ERR] sofia_presence.c:1773 SLA3: 3
[sub_to_host]=[mydomain.org]
2010-11-10 17:09:13.329549 [ERR] sofia_presence.c:1773 SLA3: 4
[event]=[call-info]
2010-11-10 17:09:13.329549 [ERR] sofia_presence.c:1773 SLA3: 0
[call_id]=[536c87c6-b366418f-2260bca4 at 172.21.20.194]
2010-11-10 17:09:13.329549 [ERR] sofia_presence.c:1773 SLA3: 1
[expires]=[1289412332]
2010-11-10 17:09:13.329549 [ERR] sofia_presence.c:1773 SLA3: 2
[sub_to_user]=[4702]
2010-11-10 17:09:13.329549 [ERR] sofia_presence.c:1773 SLA3: 3
[sub_to_host]=[mydomain.org]
2010-11-10 17:09:13.329549 [ERR] sofia_presence.c:1773 SLA3: 4
[event]=[call-info]
2010-11-10 17:09:13.329549 [ERR] sofia_presence.c:1961 CLEAR SQL delete
from sip_dialogs where sip_from_user='4702' and
sip_from_host='mydomain.org' and call_info_state='seized'
2010-11-10 17:09:13.330530 [ERR] sofia_presence.c:721 STATE SQL update
sip_dialogs set call_info='appearance-index=1',call_info_state='idle'
where hostname='mydomain.org' and
uuid='d80df99a-ece4-11df-ab6f-f761d81a6b8a'
2010-11-10 17:09:13.331511 [ERR] sofia_presence.c:728 PROCESS PRESENCE EVENT
2010-11-10 17:09:13.331511 [ERR] sofia_presence.c:1925 PRES SQL select
sip_from_user,sip_from_host,call_info,call_info_state,uuid from
sip_dialogs where hostname='mydomain.org' and sip_from_user='4702' and
sip_from_host='mydomain.org'
2010-11-10 17:09:13.331511 [ERR] sofia_presence.c:1946 PRES SQL select
call_id,expires,sub_to_user,sub_to_host,event from sip_subscriptions
where expires > -1 and hostname='mydomain.org' and sub_to_user='4702'
and sub_to_host='mydomain.org' and (event='call-info' or event='line-seize')
2010-11-10 17:09:13.331511 [ERR] sofia_presence.c:1773 SLA3: 0
[call_id]=[a1859461-5362d6a6-c25a8bff at 172.xx.xx.xx]
2010-11-10 17:09:13.331511 [ERR] sofia_presence.c:1773 SLA3: 1
[expires]=[1289412326]
2010-11-10 17:09:13.331511 [ERR] sofia_presence.c:1773 SLA3: 2
[sub_to_user]=[4702]
2010-11-10 17:09:13.331511 [ERR] sofia_presence.c:1773 SLA3: 3
[sub_to_host]=[mydomain.org]
2010-11-10 17:09:13.331511 [ERR] sofia_presence.c:1773 SLA3: 4
[event]=[call-info]
2010-11-10 17:09:13.331511 [ERR] sofia_presence.c:1773 SLA3: 0
[call_id]=[536c87c6-b366418f-2260bca4 at 172.21.20.194]
2010-11-10 17:09:13.331511 [ERR] sofia_presence.c:1773 SLA3: 1
[expires]=[1289412332]
2010-11-10 17:09:13.331511 [ERR] sofia_presence.c:1773 SLA3: 2
[sub_to_user]=[4702]
2010-11-10 17:09:13.331511 [ERR] sofia_presence.c:1773 SLA3: 3
[sub_to_host]=[mydomain.org]
2010-11-10 17:09:13.331511 [ERR] sofia_presence.c:1773 SLA3: 4
[event]=[call-info]
2010-11-10 17:09:13.331511 [ERR] sofia_presence.c:1961 CLEAR SQL delete
from sip_dialogs where sip_from_user='4702' and
sip_from_host='mydomain.org' and call_info_state='seized'
2010-11-10 17:09:13.332492 [ERR] sofia_presence.c:721 STATE SQL update
sip_dialogs set call_info='appearance-index=1',call_info_state='idle'
where hostname='mydomain.org' and
uuid='d80df99a-ece4-11df-ab6f-f761d81a6b8a'
2010-11-10 17:09:13.332492 [ERR] sofia_presence.c:728 PROCESS PRESENCE EVENT
2010-11-10 17:09:13.332492 [ERR] sofia_presence.c:1925 PRES SQL select
sip_from_user,sip_from_host,call_info,call_info_state,uuid from
sip_dialogs where hostname='mydomain.org' and sip_from_user='4702' and
sip_from_host='mydomain.org'
2010-11-10 17:09:13.332492 [ERR] sofia_presence.c:1946 PRES SQL select
call_id,expires,sub_to_user,sub_to_host,event from sip_subscriptions
where expires > -1 and hostname='mydomain.org' and sub_to_user='4702'
and sub_to_host='mydomain.org' and (event='call-info' or event='line-seize')
2010-11-10 17:09:13.332492 [ERR] sofia_presence.c:1773 SLA3: 0
[call_id]=[a1859461-5362d6a6-c25a8bff at 172.xx.xx.xx]
2010-11-10 17:09:13.332492 [ERR] sofia_presence.c:1773 SLA3: 1
[expires]=[1289412326]
2010-11-10 17:09:13.332492 [ERR] sofia_presence.c:1773 SLA3: 2
[sub_to_user]=[4702]
2010-11-10 17:09:13.332492 [ERR] sofia_presence.c:1773 SLA3: 3
[sub_to_host]=[mydomain.org]
2010-11-10 17:09:13.332492 [ERR] sofia_presence.c:1773 SLA3: 4
[event]=[call-info]
2010-11-10 17:09:13.332492 [ERR] sofia_presence.c:1773 SLA3: 0
[call_id]=[536c87c6-b366418f-2260bca4 at 172.21.20.194]
2010-11-10 17:09:13.332492 [ERR] sofia_presence.c:1773 SLA3: 1
[expires]=[1289412332]
2010-11-10 17:09:13.332492 [ERR] sofia_presence.c:1773 SLA3: 2
[sub_to_user]=[4702]
2010-11-10 17:09:13.332492 [ERR] sofia_presence.c:1773 SLA3: 3
[sub_to_host]=[mydomain.org]
2010-11-10 17:09:13.332492 [ERR] sofia_presence.c:1773 SLA3: 4
[event]=[call-info]
2010-11-10 17:09:13.332492 [ERR] sofia_presence.c:1961 CLEAR SQL delete
from sip_dialogs where sip_from_user='4702' and
sip_from_host='mydomain.org' and call_info_state='seized'

-- 
With kind regards
Peter Steinbach 

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