[Freeswitch-users] intercept in fifo queue
xengelpublicx at gmail.com
Thu Mar 18 11:17:17 PDT 2010
ok. I will try to realize, what I want with "agent access" extension.
Thanks for your help.
On Thu, Mar 18, 2010 at 6:57 PM, Michael Collins <msc at freeswitch.org> wrote:
> On Thu, Mar 18, 2010 at 12:39 AM, Vladimir Elizarov
> <xengelpublicx at gmail.com> wrote:
>> If she leaves the queue, the queue will not be agents. A user simply
>> intercepting the call should be able to transfer the call to your
>> phone when the Secretary is not there.
> I'm sorry but I don't understand. If the receptionist logs out of the queue
> then calls that are queued up will go to other agents (if available) or stay
> in queue until the receptionist gets back. Also, you can do the "agent
> access" extension I mentioned earlier so that non-agents can take callers
> out of the queue.
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Best regards, Vladimir Elizarov
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