[Freeswitch-users] intercept in fifo queue
msc at freeswitch.org
Wed Mar 17 12:11:10 PDT 2010
On Wed, Mar 17, 2010 at 5:22 AM, Vladimir Elizarov
<xengelpublicx at gmail.com>wrote:
You can't. The FIFO system isn't transferring the call to the agent's phone.
Rather, it is ringing the agent's phone and when the agent picks up, it then
bridges the caller to the agent.
What exactly are you trying to accomplish? Just curious. By the way you can
possibly resolve this issue by create an "agent access" extension. The idea
is simple: User A picks up and dials an extension; that extension then
connects User A to the longest waiting caller in the FIFO queue.
Use this example to create your "agent access" extension:
The net result is probably the same: a third phone connects to the caller in
queue. If that caller is the only one in the queue then the agent's phone
that is ringing will stop ringing immediately.
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