<br><br><div class="gmail_quote">On Wed, Mar 17, 2010 at 5:22 AM, Vladimir Elizarov <span dir="ltr"><<a href="mailto:xengelpublicx@gmail.com">xengelpublicx@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
Yes<br>
<div><div></div><div class="h5"><br></div></div></blockquote><br></div>You can't. The FIFO system isn't transferring the call to the agent's phone. Rather, it is ringing the agent's phone and when the agent picks up, it then bridges the caller to the agent.<br>
<br>What exactly are you trying to accomplish? Just curious. By the way you can possibly resolve this issue by create an "agent access" extension. The idea is simple: User A picks up and dials an extension; that extension then connects User A to the longest waiting caller in the FIFO queue. <br>
<br>Use this example to create your "agent access" extension:<br><a href="http://wiki.freeswitch.org/wiki/Mod_fifo#Take_a_caller_out_of_a_FIFO_queue">http://wiki.freeswitch.org/wiki/Mod_fifo#Take_a_caller_out_of_a_FIFO_queue</a><br>
<br>The net result is probably the same: a third phone connects to the caller in queue. If that caller is the only one in the queue then the agent's phone that is ringing will stop ringing immediately.<br><br>-MC<br>