[Freeswitch-users] Caller ID on inbound calls on Polycom

Yehavi Bourvine yehavi.bourvine at gmail.com
Thu Apr 22 12:57:53 PDT 2010


Try adding the following line in your diaplan before the bridge command:

<action application="set" data="ignore_display_updates=true"/>
(try true and false and see which one works better for you).

                           __Yehavi:
2010/4/22 Wellie Chao <wchao at yahoo.com>

> I recently updated my FreeSWITCH installation from 1.0.4 to 1.0.6 and now
> I see a strange behavior with caller ID on Polycom phones when handling
> inbound calls.
>
> Here is the scenario:
>
> * Call is from 212-555-2222 (external number not on my softswitch)
>
> * Call is to 212-555-1001 (number on my softswitch, extension 1001)
>
> * extension 1001 is a Polycom phone (it's an IP301, but same problem
>   occurs on other Polycom models such as the 501 and 601). SIP 3.1.4 and
>   SIP 3.1.6 both affected. SIP 3.2.3 doesn't run on the IP301/501/601.
>
> * on phone 1001, the caller ID will display 212-555-2222 while ringing.
>   The moment I pick up, the display will change to "From: 1001" (referring
>   to the extension of the phone itself).
>
> Has anyone else experienced this problem, and does anyone know how to fix
> it? It does not occur with the snom 320 (and I assume it does not occur
> with any of the snom models based on extrapolation).
>
> While the problem only started when I updated from 1.0.4 to 1.0.6, it's
> entirely possible it's a configuration setting on the Polycom rather than
> a FreeSWITCH issue. I'm not sure. Anyone have pointers about how to
> resolve the problem (or even how to go about investigating the root
> cause)?
>
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