[Freeswitch-users] any way ring fifo members one by one?

seven dujinfang at gmail.com
Mon May 4 20:53:49 PDT 2009 

I think order by outbound_call_count will cause problem. Think about  
the fifo run a few days, and we added a new member, the  
outbound_call_count will always less than others in a certain time.  
What about use order by next_avail?


On May 4, 2009, at 10:55 PM, François Delawarde wrote:

> Hello,
>
> Anthony, I would like to provide a patch allowing having different  
> call distribution strategies, at least for "call back" agents.
>
> Do you think the simple approach of modifying the SQL query in  
> find_consumers (given strategy that would be set from dialplan)  
> would be enough?
>
> Thanks,
> François.
>
> On Mon, 2009-05-04 at 08:25 -0500, Anthony Minessale wrote:
>>
>>
>> On Sun, May 3, 2009 at 11:01 PM, seven <dujinfang at gmail.com> wrote:
>> Actually, for the "call back" agents, because the fifo use  
>> originate to start a new session, the new session won't hang up  
>> unless one agent answered or timeout. Agents will hear nothing and  
>> wait(member_wait=wait) on the queue or hanup(nowait) if caller hang  
>> up before an agent answer the phone. '
>>
>>
>>
>> When you are using on-hook agents, it's presumed to be under low  
>> call volume, you can just set the agents to get popped
>> into the queue in nowait mode so if the caller changed his mind the  
>> agent will get a hangup.  Remember, if there are X customers in the  
>> queue, mod_fifo generates X outbound calls to try to service them.
>>
>>
>>
>>
>>
>> And I also found out the the member timeout doesn't work but  
>> call_timeout works in a dial string. Is it a bug I should reported  
>> to jira?
>>
>>
>>     <fifo name="sales_fifo@$${domain}" importance="0">
>>       <member timeout="10" simo="1"  
>> lag="5">{call_timeout=6,fifo_member_wait=nowait}user/1009@$$ 
>> {domain}</member>
>>     </fifo>
>>
>>
>>
>> call_timeout is only valid on inbound legs to set the timeout it's  
>> willing to wait for a caller to answer.  You are confusing it with  
>> leg_timeout which is designed to go in the {}
>>
>>
>>
>>
>> And even the timeout works, it's not ideal. It's better to bridge  
>> to an agent other than originate I think. Keep looking.
>>
>>
>>
>> I am not sure what you mean by that.  bridge instead of originate?   
>> The process is to originate the call and then bridge the agent to  
>> the caller.  All calls in FS start out as origiante????
>>
>> If you want app_queue you are welcome to download and use it from http://www.asterisk.org
>>
>>
>>
>> On Apr 29, 2009, at 4:27 PM, François Delawarde wrote:
>>> Hi,
>>>
>>> It should be easy to modify mod_fifo to include this functionality.
>>>
>>> Correct me if I'm wrong:
>>> For "call back" agents at least, when X calls are in the the  
>>> queue, Freeswitch tries to search for up to X agents in database.  
>>> This algorithm is much more optimized than Asterisk, as Asterisk  
>>> will take calls one by one and try to connect them to an agent, it  
>>> should then stay as it is.
>>>
>>> The simplest idea to control the call distribution algorithm would  
>>> be to modify the database query in the "find_consumers" function  
>>> (right now, the algorithm is: "order by outbound_call_count"). A  
>>> variable could control the "order by" of this query, and the  
>>> problem would be solved at least for "call back" agents. I guess  
>>> sqlite3 should allow very complex queries, but I don't know if  
>>> there could be performance issues.
>>>
>>> Do you think it is a possible -trivial- solution?
>>>
>>> François.
>>>
>>> On Wed, 2009-04-29 at 08:46 +0200, Antonio Gallo wrote:
>>>>
>>>> seven ha scritto:
>>>> > oh, thank you Antonio. I think it would be better to collect more
>>>> > ideas before open a bounty. And I more interested in  
>>>> playing(including
>>>> > patching the code) with that than use the function.
>>>> >
>>>> I was working on other stuff yesterday and just looked at the wiki:
>>>> - it seems there is already a bounty for something like that;
>>>> - there is a wiki page about how to implement it with Javascript,  
>>>> ofc
>>>> you need to tailor it to your own needs;
>>>>
>>>> AgX
>>>>
>>>>
>>>>
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>>
>>
>>
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>>
>>
>>
>> -- 
>> Anthony Minessale II
>>
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>>
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