[Freeswitch-users] One question.

[Michael Jerris]

If you REALLY want to over think the problem... You could look at using
media bugs to do all of the supervisor like functions... It probably can be
done a bit cheaper on the processor than using conferences, but would
require you to write all the code necessary to handle things already handled
in conference.  You could take a look at how to use them in mod_soundtouch.
As far as agent handling.. You would have to add logic to handle who was an
agent, and what to do with them.  Look at the park app and the broadcast api
command for more ideas.

Mike



On 7/16/07 8:34 PM, "Brian West" <brian.west at mac.com> wrote:

> 
> On Jul 16, 2007, at 12:25 PM, Cesar Cepeda wrote:
> 
>> Hi everybody.
>> 
>> I'm starting with Freeswitch and I have a question.  I want to make
>> a dialer
>> based on Freeswitch, the functionality will be like this:
>> 
>> * An agent calls Freeswitch, let's say to extension 111 and logs in
>> (via a
>> js script)
> 
> Better off using a conference
> 
>> * After he(she) logs it should be put on hold (listening to music or
>> whatever) to wait for an available call
> 
> Same use a conference.
> 
>> * In the meantime, Freeswitch starts to dial numbers,
> 
> FreeSWITCH doesn't do any thinking for you.. Your application will be
> doing the work and freeswitch will do what its told.
> 
>> * As soon as it has a connected call it should unhold an agent and
>> bridge
>> the connected call to the agents call.
> 
> Drop in conf.. music stops.
> 
> 
>> * When the call is finished, the agent should be put on hold once
>> again
>> without hanging up the call.
>> 
> 
> Caller exits usercount goes to 1.. music should start again.
> (trixter isn't this in trunk?_
> 
>> I will be controlling Freeswith (originating calls, bridging, etc)
>> using the
>> event_socket interface
> 
> Good idea.
> 
>> 
>> My question is:  What is the best way to do the holding-unholding
>> of the
>> agents?
> 
> Don't over think the process.  ;)
> 
> Hopefully this helps you.  By using a conference you can have
> supervisors listen in and or coach an agent in such a way that the
> agent will hear the supervisor but the customer can't hear the
> supervisor.
> 
> /b
> 
>> 
>> Thanks.
>> 
>> Cesar Cepeda.
>> 
>> 
>> 
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> 
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