[Freeswitch-biz] Fwd: Hotel PMS gateway product?

Avi Marcus avi at freeswitch.org
Fri Jul 26 12:46:13 MSD 2013

This was on the Asterisk-biz list. I recall someone in FS talking about a
hotel implementation but I couldn't find it in a quick search.

So.. I'm forwarding it along just in case someone can help with this.


---------- Forwarded message ----------
From: Alistair Cunningham <acunningham at integrics.com>
Date: Fri, Jul 26, 2013 at 11:33 AM
Subject: [asterisk-biz] Hotel PMS gateway product?
To: Asterisk Business <asterisk-biz at lists.digium.com>

Enswitch used to be able to connect to hotel Property Management Systems
(PMSs) using a gateway box made by Intouch Digital. This allowed it to act
as a hosted telephony system for hotels, with the PMS sending room updates
(e.g. guest checking in/out) to Enswitch so that calls could be
allowed/disallowed, and Enswitch sending billing updates to the PMS so that
calls would appear on guests' bills when they checked out.

Unfortunately Intouch Digital are no longer trading. I've been looking for
a replacement product without success. Internet searches for "hotel PMS
gateway" and similar tend to produce the Enswitch documentation as their
first result.

Does anyone know of a replacement PMS gateway product that we could use to
provide this functionality? We'd prefer not to have to implement the
protocol for each PMS system out there, particularly as many of them run
over serial cables (and thus awkward to integrate with a remote hosted
telephony system) and are poorly documented.

Alistair Cunningham
+1 888 468 3111
+44 20 799 39 799
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